Senior Supply Acquisition Specialist

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

This role will be fully remote through August 2025 with the expectation that employees will begin working 2 days per week in our dedicated office space starting September 2025.

About the Role

We’re looking for a driven self-starter and adaptive, analytical problem solver to join Taskrabbit as a Senior Specialist for Supply Acquisition. Reporting to the Senior Manager of Moving Operations, you’ll be driving the growth of the business through supply (independent contractor) acquisition and onboarding for our Moving category. Your work is inherently cross-functional, and will give you unrivaled breadth and depth of experience - you will very quickly develop a deep understanding of the mechanics of the business, and will regularly collaborate across multiple teams to drive company growth and quality via supply. 

The ideal candidate alternates seamlessly between having a strategic perspective of where we need to be, mapping out how to get there, and leading tactical experiments toward that goal, all while ensuring that we onboard strong supply where needed. They relentlessly optimize for efficiency and quality and enjoy the challenge of developing operational solutions. They must be passionate advocates for improving the customer and independent contractor experience. 

This is not a supervisory position, but there is extensive work with a BPO team.

What You'll Work On:

• Create and manage dashboards that track supply needs across the U.S., generating plans to acquire new supply. This will include collaboration with Marketing and Data, among others. 
• Own and continually optimize our application funnel in Fountain (an applicant tracking system), looking for ways to reduce application times and improve conversion rates while maintaining registrant quality.
• Establish registrant requirements and own the overall registration process (i.e. market waitlisting/gating; determining document requirements; ensuring agents are reviewing accordingly; determining information requirements and ensuring proper vetting. 
• Lead a BPO team in all tasks related to new supply growth, the application process, and onboarding of new supply.  Coordinate staffing and scheduling with BPO management.  
• Drive step-changes in operational performance - map out complex processes, develop and track new metrics, and implement creative solutions to optimize or automate core processes.
• Develop and execute strategic projects for direct bottom-line impact - think of new opportunities, run experiments, and work cross-functionally to plan and execute innovative solutions around quality acquisition and cost reduction.
• Design and implement programs intended to increase the number of top-of-funnel applicants above and beyond those we bring in through paid marketing campaigns.
• Partner closely with the Success and Fulfillment teams to ensure independent contractors are in the right place at the right time, providing a high level of service to customers.  

Your Areas Of Expertise:

• At least 4 years of work experience in strategy consulting, investment banking or operations at a tech startup or marketplace company.
• Bachelor's degree in Business, Engineering, Computer Science or related discipline 
• Ability to break down high-level business problems into concrete, systematic solutions.
• A knack for experimentation and a track record of tangible results piloting and implementing processes. 
• Strong analytical skills to self-serve on most data-related inquiries. 
• Experience working cross-functionally with tech & product teams to co-create ops tools.
• Strong project and program management expertise with sharp organizational skills and the ability to create and manage to a detailed plan.
• Ability to manage an offshore team with clarity and consistency. 
• Proficiency in SQL, Python, GSuite. Added bonus if you have familiarity with Sigma, Looker, and Fountain.

Compensation & Benefits: 

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable.  Total compensation consists of base pay + bonus + benefits + perks.

The base pay range for this position is $80,000 - $111,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

(Internal Title: Senior Specialist, Helper Acquisition)

San Francisco or Philadelphia

You’ll love working here because:

• Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance. We offer all of our global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment. 

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. 

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.