Senior Specialist, Digital Print & Mail Fullfillment

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

This role is based at our Print and Mail facility in Kansas City, KS. This is an In-Office position Monday – Friday, normal business hours.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

The opportunity:

We are looking for a candidate who thrives on variety. Our Intake Specialists are responsible for incoming mail, and we have lots of it. This candidate needs a quick eye and good memory. You’ll use a variety of software and equipment to move the mail on to next point. The candidate must operate as part of a larger team, in a deadline-oriented environment and always have making life brighter for our clients as their main focus.

What you will bring with you:

Experience using production level, high speed scanners, printers, and mailing machines.

Comfortable using laptops and computerized equipment.

Demonstrated familiarity with Microsoft Outlook and Office products as well as Teams meeting platforms.

Demonstrated ability working within a team, as well as independently with minimal Supervision.

Demonstrated ability to make production decisions to meet deadlines.

Demonstrated communications with team members, senior leaders, internal and external clients.

Strong customer service skills.

Understanding overtime may be required on short notice to ensure we meet our clients expectations.

Physical Demands:

Ability to work in either a seated or standing position for extended amounts of time.

Manual dexterity is required in carrying out responsibilities.

Ability to lift 30lbs on own and heavier items using available equipment such as carts or lifts.

Ability to work in a shared office/production environment.

Life is brighter when you work at Sun Life 

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical, and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more 

• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account  

• A flexible work environment with a friendly, caring, collaborative and inclusive culture  

• Great Place to Work® Certified in Canada and the U.S.  

• Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

If you are a California resident, the salary range for this position is: 

• Southern region: $41,700-$56,300 annually  

• Central region: $43,900-$59,300 annually  

• Northern region:$47,000 $63,500annually  

If you are a Colorado resident, the salary range for this position is $41,700-$56,300 annually  

If you are a New York resident, the salary range for this position is $47,000 $63,500 annually  

If you are Washington resident, the salary range for this position is $43,900-$59,300 annually  

We consider various factors in determining actual pay including your skills, qualifications, and experience.  In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits. 

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more. 

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.  

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Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.