Senior Solutions Consultant - Voice, Messaging, and AI Solutions

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

 Overview:

As a Senior Solutions Consultant - Voice, Messaging, and AI Solutions, you'll play a pivotal role in supporting our largest and most strategic accounts alongside new business initiatives. This role is a hybrid of a Solutions Consultant and a Sales Engineer, focused on architectural design and sales within the technology sector. You'll work closely with Solution Consultants, Sales Executives, Sales Leaders, Account Managers, and Professional Services staff, directly interacting with existing and prospective LivePerson customers. Your contributions will be crucial in achieving the NA revenue target, with commission incentives aligned to these goals.

You will: 

• Architect and Deliver Demonstrations: Build and deliver sophisticated demos around LivePerson's core platforms, including Conversational Cloud, Conversational AI, Voice AI, and Conversational Analytics, along with key partner technologies.
• Develop Sales Strategies: Partner with sales teams to strategize on winning opportunities, architecting new and custom solutions to showcase product integration into customer infrastructures.
• Provide Technical Expertise: Offer technical and industry expertise across various business units within LivePerson, including R&D, Marketing, and Partner Relations, etc. 
• Competitive Intelligence: Understand and relay information about competitors, adhering to ethical guidelines.
• Proposal Development: Collaborate on responses to RFPs, RFIs, RFTs, etc., and occasionally mentor new team members in Solution Consulting.
• Educational Support: Train Sales and Delivery teams on solutions and support customer conferences as a demo runner or speaker.

You have: 

• 6-8+ years of Solution Consulting / Pre-Sales Engineering or relevant technical experience (Solutions Architect, Solutions Engineer, Developer), with a track record in large enterprise deals.
• Product Management or similar experience …