Senior Solutions Consultant

LivePerson (NASDAQ: LPSN) is a global leader in Conversational Messaging and AI, revolutionizing how businesses engage with their customers. Our cutting-edge technologies, including Messaging, Voice, Email, and AI solutions, empower enterprises to create meaningful connections through messaging and digital channels.

Overview:

As a Senior Solutions Consultant, you will be the pinnacle of Solution Consulting expertise at LivePerson, driving strategic engagements and serving as a thought leader within the industry. This role is a hybrid between a Solutions Consultant and a Sales Engineer, focusing on architectural design, technical strategy, and sales execution within the technology sector. You will partner closely with Solution Consultants, Sales Executives, Sales Leaders, Account Managers, and Professional Services teams to influence and secure the most strategic accounts and business initiatives. Your efforts will be instrumental in achieving the North American regional revenue target, with commission incentives aligned accordingly. This role may require travel as needed to support strategic engagements.

You will: 

• Architect and Deliver Demonstrations: Build and present sophisticated demos showcasing LivePerson’s core platforms, including Conversational Cloud, Conversational AI, Voice AI, and Conversational Analytics, integrating key partner technologies.
• Develop Sales Strategies: Collaborate with sales teams to strategize on winning opportunities, architect innovative solutions, and ensure seamless product integration into customer infrastructures.
• Provide Technical Expertise: Act as a subject matter expert (SME) across LivePerson’s product suite, offering technical and industry insights to internal teams (R&D, Marketing, Partner Relations) and customers.
• Conduct Competitive Intelligence: Stay informed on market competitors and provide insights within ethical guidelines to strengthen positioning.
• Lead Proposal Development: Contribute to responses for RFPs, RFIs, and RFTs, mentoring junior team members in Solution Consulting.
• Support Education & Enablement: Train partner networks, sales teams, and delivery teams on LivePerson solutions while participating in industry conferences as a speaker or demo lead.

Responsibilities:

• Lead strategic proposals and negotiations with extensive authority and domain expertise.
• Engage with executives and C-level stakeholders, influencing product strategy and driving cross-regional initiatives.
• Serve as a thought leader in Messaging and Conversational AI and enterprise solutions including voice internally and externally shaping global enablement and mentorship efforts.
• Provide deep insights into the competitive landscape, guiding solution positioning and differentiation.
• Spearhead business and technical architecture strategies, contributing to product development and overall solution strategy.

You have:

• Experience: 5-7+ years in Solution Consulting, Pre-Sales Engineering, or related fields, with a proven track record in large enterprise deals. Product Management experience is a plus.
• Industry Knowledge: Expertise in web technologies, martech, mobile apps, contact centers, voice solutions, and AI-driven technologies.

Technical Skills:

• Proficiency in IVR technologies, HTML, JavaScript, CSS, API concepts, and UML diagramming.
• Experience with Agile development workflows and Conversational AI platforms.
• Knowledge of cloud infrastructure, with GCP or AWS certification being a plus.

• Education: A BA or BS in Computer Science, Engineering, Mathematics, AI, or related fields. Self-taught individuals and boot camp graduates are also valued.
• Communication Skills: Exceptional public speaking and written communication abilities.
• Soft Skills: Visionary thinking, high emotional intelligence (EQ), cross-functional collaboration, and strong executive presence.
• Technical Aptitude: Strong general tech acumen, familiarity with operating systems, office suites, video/photo editing software, and emerging tech trends.

As a Senior Solutions Consultant at LivePerson, you will set and uphold the highest standards of excellence, shaping the future of Conversational AI solutions while driving strategic success across global markets.

Benefits:

The salary range for this role will be between $120,000 to $150,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement and access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts

Why you’ll love working here: 

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

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