Senior Solutions Architect

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for:  a Senior Solutions Architect. As a Senior Solutions Architect, you will play a crucial role in designing, developing, and implementing technology solutions that meet the business objectives of our clients. You will collaborate with cross-functional teams, including sales, engineering, and project management, to understand client requirements, assess technical feasibility, and develop scalable and robust architecture solutions. Your expertise in cloud technologies, software development practices, and system integration will be instrumental in delivering high-quality solutions.

Job Duties:

• Lead  the planning, definition, and high-level design of software and system integration
• Mentor and coach developers with industry best practices 
• Collaborate with management and developers to reduce technical debt
• Research, identify, and explore software solution alternatives
• Lead systems design and API integrations with existing applications, systems, and platforms
• Perform cost and performance of a solution and evaluate tradeoffs.
• Establish Best Practices for software development and provide code and best practices reviews
• Identify opportunities for process improvement and contribute to the development of best practices and standards
• Assess technical risks and define mitigation strategies
• Define and decide, plan, and document the right technical strategy and approach that will best support long-term team plans and goals.
• Work with third-party vendors
• Partner with Product Manager to design and create user stories and future vision
• Tactical Hands-on coding is sometimes required
• Work with management to drive and plan projects that meet deliverable dates 
• Provide guidance and support to project managers, engineers, and developers throughout each project's lifecycle

To succeed in this role you must have experience in:

• Experience designing innovative solutions while balancing limitations
• Experience in a SaaS environment and with microservices architecture
• Deep understanding of API Design and cloud infrastructure
• Understanding of software development and deployment life cycles 
• Strong analytical, problem-solving, and conceptual abilities
• Excellent verbal and written communication skills
• Experience with information processing fundamentals and best practices
• Ability to prioritize tasks, especially when under pressure
• Above-average leadership and collaboration abilities
• Ability to work in a very diverse multicultural environment
• Able to develop and document technical initiatives into practical strategies

Desired Qualifications:

• Bachelors in Computer Engineering, Computer Science, or a related field with 5+ years of formal related experience or equivalent military and/or work experience
• Experience with Node.JS, React, AWS, GitHub, APIs, Jenkins, Helm, Docker, ExpressJS, Jenkins, and Middleware/proxy development, Mobile Development
• AWS Solutions Architect Certification
• API Management and Product Development experience 
• 2+ years of Customer-facing/consulting experience preferred
• Telephony experience preferred

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Wellness programs including 1:1 coaching and meditation guidance 
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Pet insurance and Pet Telehealth
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program

RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily.  As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $80,850 and $129,500 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.
 

This role has an application deadline of 8/26/2024. Please apply prior to the deadline to be considered for the role.