Senior Solutions Architect (Post-Sales) - London or Dublin - Remote - EMEA
About the Job:
Solutions Architects at LaunchDarkly are an elite team in our Professional Services organization who help companies achieve progressive delivery. You will be a key contributor to the Revenue team, applying technical product expertise to build relevant solutions for LaunchDarkly customers. You will be the go-to post-sales technical resource for the account team and customers, working in a mix of paid Professional Services engagements and being a trusted advisor to organizations on an ongoing basis.
By joining LaunchDarkly, you will work with software development teams at some of the most advanced companies across industries, including Technology, Finance & Insurance, Pharmaceuticals & Life Science, Entertainment, and more.
LaunchDarkly is a rapidly growing software company with a strong mission and vision carried out by a talented and diverse team of employees. Our goal is to help teams build better software, faster. You'll join a small, but growing, team from companies like Atlassian, Intercom, and GitHub, and you'll have an immediate impact on our product and customers.
Responsibilities:
- Couple technical knowledge with a consultative mindset to understand customer needs, gather requirements, and influence decisions.
- Deliver Professional Services engagements aimed at helping the companies we work with improve how they deliver software.
- Partner with Enterprise and Strategic accounts alongside Customer Success during the onboarding and implementation phase to accelerate their adoption.
- Advise our customers on software development best practices and how to leverage LaunchDarkly to ship software more frequently and with reduced risk.
- Create a foundation for a strong technical partnership between LaunchDarkly and customers.
- Solve technical hurdles that are impeding value realization.
- Become a subject matter expert on LaunchDarkly.
- Advocate for our customers by translating, aggregating, and representing customer feedback to …
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Regions Benefits/PerksDental Insurance Health, vision, and dental insurance High trust and transparency Mental health benefits RSUs
SkillsConsultative mindset Continuous delivery Continuous Integration Customer Success DevOps Docker Go Linux Sales Software Development Software development best practices Virtual Machines
Tasks- Understand customer needs
10% travel required Travel