Senior Software Project Manager, OSP Controls

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Senior Software Project Manager, OSP Controls to oversee the long-term implementation of Sitetracker, a project management software built on the Salesforce platform, for Zayo’s Project Management and Construction Management teams.  The Senior Software Project Manager, OSP Controls will lead the software deployment and long-term life cycle, ensuring that the solution aligns with the operational needs of the Project Management teams who rely on Sitetracker to manage their day-to-day business activities.

This Senior Software Project Manager, OSP Controls will work closely with cross-functional teams, including project managers, engineers, and IT professionals, to ensure the successful configuration, integration, and adoption of Sitetracker.  This role requires a blend of software project management expertise, knowledge of construction projects, and ideally includes hands-on experience with Salesforce or Salesforce-based platform(s). 

The ideal candidate will possess excellent leadership skills, be able to communicate effectively with both technical and non-technical stakeholders and have a proven track record of managing large-scale software implementation projects in the construction or telecommunications industry.

Responsibilities:

• Lead the end-to-end, execution, testing, and implementation of a system integration project, ensuring all current and future phases are completed on time, within budget, and to the specified quality standards and goals.

• Lead direct and indirect members of a project management team to develop and manage detailed project plans with accurate schedules, budgets, and resource allocation strategies.

• Oversee system integration and data integration processes, ensuring that Sitetracker interfaces seamlessly with existing systems and workflows (both in current state architecture as well as adapting to future-state environments).

• Manage relationships with vendors, consultants, and internal stakeholders, ensuring clear communication, expectation management, and issue resolution.

• Facilitate user training and change management activities to ensure smooth adoption and effective use of Sitetracker across all active teams.

• Monitor and report on project progress, KPIs, and risks to senior leadership, providing regular updates and recommending corrective actions when necessary.

• Implement quality assurance practices to ensure the Sitetracker platform meets operational needs and compliance standards, in accordance with company policies and legal regulations.

• Lead troubleshooting efforts and collaborate with technical teams to address any system issues throughout the lifecycle of the software product.

• Stay updated on industry best practices and trends related to software implementation and project management in the fiber construction industry.

Qualifications:

• Bachelor's Degree in: Computer Science, Information Technology, Engineering, or a related business field.

• Project Management Professional (PMP) certification or equivalent is beneficial, but not mandatory.

• Salesforce certifications (e.g., Salesforce Administrator or Salesforce Platform App Builder) are a plus.

• Minimum of seven (7) years of experience managing complex software implementation projects, preferably in the telecommunications or construction industries.

• Proven track record of delivering software projects involving platforms built on Salesforce.

• Experience with Sitetracker or similar project management tools used in large infrastructure or fiber construction projects is preferred.

• Strong background in managing multi-disciplinary teams and working with stakeholders at various organizational levels.

• Experience in system integration, data migration, and configuration of enterprise-level software solutions.

• Strong leadership and team collaboration skills with the ability to motivate, mentor, and lead cross-functional teams to an intended result.

• Excellent organizational and multitasking abilities, with strong attention to detail in project planning and execution.

• Proficiency in project management methodologies, specifically Agile and Scrum), tools, and best practices.

• Exceptional communication and interpersonal skills to effectively engage with technical and non-technical stakeholders.

• Proactive problem-solver who tackles challenges head-on, thrives in ambiguity, and confidently drives progress in uncertain areas with moderate supervision and guidance.

• Strong knowledge of MS Office (Excel, Word, etc.) and Google Suite products. 

• Travel as required (Less than 10% estimated) for critical meetings.

• Approved to work in the United States.

Base Salary Range: $98,500 - $136,900 USD/annually, commensurate with experience.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.