Senior Software Engineer - Backend Systems

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

At Invoca, we believe in building a diverse team whose skills, experiences, and backgrounds complement one another. If you're interested in joining us but don’t tick every box, we still encourage you to apply!

Engineering at Invoca
You will join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools and practices. We are a supportive team who swarms when problems arise and gives great feedback to help each other grow. Working on our close-knit, cross-functional teams is a great chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other. 

Learn more about the Invoca development team on our blog at blog and check out our open source projects at open source projects.

About the Role and Team
Omega is a specialized team within the Engineering Department, focused on the backend systems that power our customer focused reporting and analytics platform. Omega tackles large-scale data challenges across our platform, ensuring that the decision making data our customers need is reliable and actionable.

As a Senior Software Engineer I, you will collaborate with other engineers and cross-functional teams to tackle complex challenges in our systems and data architecture. You will play a crucial role in building out and optimizing our backend services, helping us build scalable, high-performing data pipelines.

Our team thrives on a culture of mentorship, continuous learning, and collaboration. We approach every problem with a growth mindset, constantly striving to improve our processes and infrastructure. Whether it's tackling difficult codebases or proactively finding solutions to scaling challenges, Omega is a team where every engineer can make a meaningful impact.

You Will:

• Write high-quality, maintainable code as part of the Omega team’s backend systems
• Own and execute projects of increasing complexity with end-to-end responsibility
• Identify areas of improvement in our codebase, suggest future work, and contribute to long-term strategic technical decisions
• Mitigate risks in the development cycle, from ideation to delivery, ensuring the stability and scalability of our backend services
• Provide regular updates to leadership on progress, blockers, and potential issues
• Take part in On Call responsibilities for your team’s services and promptly address any production issues
• Collaborate with teammates on daily tasks, balancing individual work and pairing sessions
• Work on migrating MySQL to Elasticsearch with an in-depth understanding of test-driven development (TDD) and production reports
• Approach legacy systems with a careful mindset, driving proactive solutions to scale and improve infrastructure
• Embrace the challenge of working with complex, difficult codebases and find innovative ways to improve them

You Have:

• 3+ years of experience with Ruby on Rails, GraphQL, MySQL/PostgreSQL, and Elasticsearch required
• Familiarity with test-driven development (TDD) and a track record of writing tests for complex systems
• A strong passion for good documentation and problem-solving
• Familiarity with industry best practices, especially in backend development and large, evolving codebases
• Competence in multiple areas beyond coding, such as performance optimization, monitoring, integration testing, security, or visual design
• Clear and effective communication skills with the ability to collaborate across teams
• Curiosity and the drive to understand and improve complex systems
• Comfort with being on-call and handling production issues swiftly and efficiently
• Experience working with legacy systems and a careful, thoughtful approach to drive scalability and proactive solutions

This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position.

Salary, Benefits & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - Salary Range $120,000 - $165,000/ plus bonus potential

For employees outside the U.S., benefits may vary to ensure compliance with local laws and regulations. If you have any questions about Invoca’s benefits offerings in your region, please reach out to our People Team.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote