Senior Social Programme Manager

Posting End Date:

January 20, 2025

Join John Lewis or Waitrose today

If you've ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you'll know there's something unique about us.

That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we're the success we are. They're our secret sauce; the opportunity for us to differentiate.

Job Summary:

PLEASE NOTE: THE SENIOR SOCIAL PROGRAMME MANAGER IS INTERNALLY KNOWN AS INSIGHTS AND REVIEWS SENIOR MANAGER

As the Senior Insights and Reviews Manager you are accountable for the strategy, execution, communication and analysis of John Lewis’s Ratings and Review programme across multiple platforms as well as social insights. You will be acting as a Senior Programme Manager providing strategic leadership and delivering an ambitious programme of content (Ratings & Reviews, UGC, Social Insights and AI) development, strategy project management, project development and engagement with key stakeholders. In this role you will be also working on optimising our existing and testing new Retail Media opportunities for each supplier you manage as a part of this role. You will be ensure these offerings align with the John Lewis Strategy and define the future of those propositions.

You will lead a highly performing matrix team across Marketing, Online Trade, Customer Service and Product to drive conversion and scale digital content creation as well as supporting, coaching and developing direct reports.

Job Description:

At a glance

• FYI THE “SENIOR SOCIAL PROGRAMME MANAGER” IS INTERNALLY KNOWN AS “INSIGHTS AND REVIEWS SENIOR MANAGER”

• Expected Salary - £53,000 - £70,000 (dependant on experience) 

• Contract type - This position is a Secondment/Fixed Term contract until February 2026

• We know flexible working is important to you, and it is important to us too. The Partnership has adopted a hybrid working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The Social Media team aim for around 1-2 days a week in the office to connect and on a more ad-hoc basis to attend key meetings but again, are flexible on this. 

• Location - This role is based at our Pimlico Head Office campus. Please note, any cost …