Senior Site Reliability Engineer

About GlossGenius

GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. 

Over 75,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.

About the Role

In this role, you'll have the opportunity to join GlossGenius as one of the first Senior Site Reliability Engineer as part of the Infrastructure Engineering team. Infrastructure Engineering is the backbone of our technical infrastructure at GlossGenius, with a dual focus on elevating the developer experience and ensuring the reliability of our production environment. In essence, Infrastructure Engineering is about creating an environment where developers thrive, armed with powerful tools, while also ensuring the robustness and scalability of the infrastructure that underpins our digital ventures.

As a Site Reliability Engineer, you will play a key role in maintaining reliable, secure, scalable, and highly available infrastructure and applications that empower over 75,000 Service Professionals to run their businesses. You will drive operational excellence while scaling our AWS footprint and fostering close collaboration with product and engineering teams. 

You will report to the Senior Engineering Manager, Infrastructure, and can be based remotely in the greater San Francisco, Seattle, or Miami area, OR hybrid (Tuesdays & Thursdays in-office) from our NYC headquarters. 

What You’ll Do

• Working with Product and Engineering peers to support an infrastructure platform that is reliable, scalable, secure and reduces manual toil
• Help GlossGenius scale its AWS cloud footprint, contributing to the technical direction 
• Build tools to help engineers quickly identify problems, wherever they occur in the stack
• Drive and shape incident management practices across engineering
• Improve and augment the monitoring and alerting platform, and act as an SME for other teams wishing to have better visibility into their services
• Spread SRE culture throughout GlossGenius
• Understand industry and company-wide trends to help assess and develop new technologies
• Collaborate with the broader engineering team to ensure optimal application performance and scalability to build highly resilient systems
• Own problems from end to end, …