Senior Site Reliability Engineer

Are you a seasoned production engineering professional who wants to work on a team that goes beyond the status quo?

Then Jobber might be the place for you! We're looking for new Senior Site Reliability Engineers to be part of our Product Software Engineering team.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.

At Jobber we never stop growing and learning, and you shouldn’t either. Through continuous 1:1s, dedicated feedback and support from your manager and our Talent Development team, and your sense of curiosity, we hope you develop to another level with your skill set.

The team:

Our Software Engineering team is pivotal to Jobber's success, creating software that adds value to tens of thousands of users worldwide. We believe in perpetual growth and learning, providing continuous 1:1 support, feedback from managers and our Talent Development team, and nurturing your innate curiosity. 

As a part of our Cloud Infrastructure Team, you'll play a critical role in empowering our product development teams, ensuring the safe release of software, and maintaining top-tier application performance and stability. Jobber mainly uses ECS/Fargate in its cloud environment (AWS). 

Your part in the SRE Team, a.k.a. the "McCloud Team", will include daily collaboration by participating in paired programming sessions, regular zoom meetings and slack conversations, to ensure teams are aligned, informed and prepared for what is next. In 2025, the team plans to split duties of McCloud into the core team (working closely with SRE peers and McCloud initiatives) and the streaming team (more cross team collaboration and requirements gathering work).  In this role, you will be expected to leverage AI tools to augment your capabilities while maintaining engineering judgment and standards.. You'll work closely with your peers to mentor others and build relationships, ensuring that everyone understands how their role impacts others Jobber wide. We all lean on our leadership skills on the McCloud Team to drive results. 

The role:

Reporting to the Manager, Production Engineering, the Senior Site Reliability Engineer will collaborate with the cloud infrastructure team to build and maintain a cutting-edge product that supports the success of our customers and their small businesses. Your mission will involve tackling challenges faced by millions of entrepreneurs and crafting solutions to uphold the availability and responsiveness of our infrastructure.

The Senior Site Reliability Engineer will:

• Collaborate on the design, implementation, operation, and maintenance of our AWS infrastructure, leveraging Infrastructure-as-Code principles.
• Developing and maintaining local tooling for development and observability tools, including deployment tools and interfaces into AWS, CircleCI, and other infrastructure components.
• Active participation in our on-call rotation, actively contributing to the enhancement of the on-call experience for the team.

To be successful, you should have:

• Demonstrated expertise in providing systems support within a cloud environment, preferably AWS and its various services. Some Azure Cloud skillset will be handy too!
• Experience with IaC using Terraform .
• Experience optimizing and improving continuous deployment performance.
• The ability to juggle multiple projects and incident management.
• Relevant experience in programming languages such as Ruby, Python, or Bash.
• A deep passion for learning, reliability, automation, orchestration, and continuous improvement.
• A strong commitment to problem-solving and a keen interest in technology.
• Exceptional interpersonal skills, enabling effective collaboration with cross-functional teams even in challenging high-pressure situations.
• Sought out and learned the most effective practices and tools to hone your craft, including how to effectively incorporate AI, even if it isn't broadly adopted in your current company. 

Highly Desired:

• Experience supporting  Ruby on Rails, GQL, React applications in a production environment
• Experience with security, scalability and observability
• Kubernetes experience (we are moving the team in that direction) 

Hiring Process:

• An interview with a Talent team member (45 mins)
• A Hiring Manager Interview (60 mins),
• A take-home challenge (on-your-own-time) 
• with a follow-up Functional Technical Interview (90 mins)
• A Senior Leadership Interview (30 mins). 

Where you can expect to work:

Our product provides entrepreneurs the flexibility of working in their office or the field and we offer that same opportunity to our employees. You will have the choice to work in either our Edmonton or Toronto offices or remotely anywhere within Canada. We’re committed to ensuring the best experience for all Jobberinos to do impactful work.

At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $145,900 CAD, a midpoint of $171,600 CAD, and a maximum salary of $197,400 CAD designed to reflect the progression from learning the ropes to truly excelling. We design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth. Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development. We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!

What you can expect from Jobber:

Having been named as a Top 10 Great Place to Work in Canada, we walk the talk. Here are just some of the great things you can expect from us:

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options.
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential.
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
• To work with a group of people who are humble, supportive, and give a sh*t about our customers. 

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!