Senior Services Renewal Representative V - (Remote US) - United States

This Customer Success Services  (CSS) North America Renewals Sales team is responsible for renewing contracts for specific Oracle products/support for small, midsized to large enterprise customers for regions all over North America. Apart from contract renewals, the team is also responsible for retaining and growing the contract base by upselling.

Senior Renewal Sales Representative V will primarily be responsible for ensuring the target CSS renewal rate for existing small/medium-sized to large strategic customers in their assigned territory.

Sales Reps ensure that all renewals are completed prior to expiration, passing leads up to the CSS Field Sales Channel for additional service opportunities, and closing the loop for all customer interactions by providing education on the CSS portfolio and infrastructure.

Not limited to, but preferred US locations:

• California: Pleasanton,Redwood City, Rocklin, San Francisco
• Texas: San Antonio, Houston

Career Level - IC5

- Manages contract renewal process for a defined territory
- Retains customers and grows contracts by Upselling
- Educates customers on e-business practices and any associated contractual implications;
- Ensures timely support renewals for assigned territory (from existing small/medium-sized to large to strategic customers);
- Provides management with performance feedback;
- First-line management contact for customer escalations;
- Serves as a resource to other organizations for process and policy questions;
- Troubleshoots problems and escalates as necessary;
- Assists in key indicator reporting and trend analysis;
- Ensures customer awareness and understanding of the applicable elements of the CSS Support portfolio;
- Manages exceptions for customers with issues that may delay or inhibit renewals;

Qualifications:
- 10+ years experience in account management or related areas, services sales
- Excellent communication and contract negotiation skills with a customer service focus
- Consultative …