Senior ServiceNow WSD Business Analyst (Remote)

*We are open to supporting 100% remote work anywhere within the U.S.*

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Senior ServiceNow WSD Business Analyst to support upcoming needs with our federal customers.

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

The Team:

The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application (EA) platform systems that are critical to the success of the Department of Treasury IT mission. The ADSS program provides the contractor support for both Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts.

Job Responsibilities

We are seeking a Senior ServiceNow WSD Business Analyst to assist our customers’ business needs with Low Code Application Platform modules and business process expertise with, Agile development/operational processes and low-code platform implementation. This role will be a key member of Agile teams, requirements gathering, user story writing, verification testing, ensuring development products meet the definition of done and validating the business requirements, and customer demonstrations. You will be responsible for developing a strong understanding of the business needs of the stakeholders and how the low-code platform features will support those needs.

The Senior Business Analyst serves as a translator between technical teams and the business stakeholder community to collect, clarify, analyze, and translate requirements into documentation and provide guidance on which applications and solutions will meet needs. This position is within the context of Agile teams employing a Scrum development or operational Kanban framework. 

This position will be working directly with business stakeholders, serving in both Business Analyst and Testing roles as a liaison between the development teams and the business community, and must be able to communicate effectively via phone and web conferencing as many of the stakeholders work remotely.

In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer-reviewing a wide array of documents, including, user acceptance tests, training documentation, and training delivery.

Minimum Job Requirements:

• Bachelor’s Degree

• 5+ years of experience as a Business Analyst in a fast-paced application development environment, at least 1 implementation of ServiceNow low code platform

• 5+ years of recent experience working in an Agile development environment …