Senior ServiceNow Developer

Leidos Digital Modernization Sector in Windsor Mill, MD in support of the End User Centric IT Support (ECIS) Contract for Centers for Medicare and Medicaid Services (CMS) is looking to improve and advance the organization. Our program is focused on the delivery of end-user centric IT technology solution to our customer CMS where we are challenged to provide ongoing innovative and seamless experience while using CMS systems, applications and solutions, provide proactive secure development of IT integrations, concepts, and designs across the CMS enterprise and integrate end-user computing devices, conference room technology, infrastructure hardware and software, and user applications into a streamlined and seamless experience across the CMS user base. We foster a positive end-user experience while ensuring protection of the data.

As Sr. ServiceNow Developer you will perform configuration, development, support and maintenance of the ServiceNow implementation. Works with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment with flow designers through ServiceNow Service Catalogs and key ITIL processes like Request, Incident and on Hardware Asset Management professional processes.

 Primary Responsibilities

Under the direction of the Development and Engineering Lead, Product Manager, Project Manager, Program Manager and Deputy Program Manager, ServiceNow Architect you will be responsible, to include, but not limited to:

• Develop custom catalog items with flow designer.
• Maintenance of existing catalog items with workflow.
• Integrate ServiceNow applications with 3rd party vendors.
• Rapidly prototypes for new projects.
• Design and develop solutions that leverage ServiceNow applications like ITSM, CMDB and its integration, Hardware Asset Management Professional,  Incident process and Customer Service Management – Case .
• Troubleshoot and resolve problems.
• Automation of manual tasks.
• Responsible for the development of ServiceNow Applications and integration to other applications and platforms; including aligning with architecture, languages, best practices and methodologies in an Agile Scrum environment.
• Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers and other team members.
• Follow, maintain and apply documentation best practice policies, procedures and process throughout ServiceNow development as per ServiceNow standards.
• Support deployment as needed.

Basic Qualifications

• Bachelor’s Degree with 8 – 10 years of relevant experience or Master’s with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
• At least 6 years of experience with the design, development and support of technology infrastructure.
• At least 4 years of ServiceNow development.
• Experience with ServiceNow upgrades.
• Experience with JavaScript/GLIDE, HTML5.
• Assist establishing coding standards to help with consistency.
• Strong analytical, problem-solving and decision making capabilities.
• Experience integrating ServiceNow with external systems through SOAP or REST web services.
• Experience using Flow Designer.
• Experience using UI Builder.
• ServiceNow Certified Application Developer and/or ServiceNow Certified System Administrator.
• ITIL v3 Foundations Certification a plus.
• Experience with JavaScript, Ajax, CSS, HTML.
• Experience with AngularJS, Bootstrap, jQuery.
• Integration experience (REST, SOAP, JSON/XML).
• Ability to be a self-starter, willing to expand knowledge within ServiceNow, and multitask across multiple projects and clients in a fast-paced, team-based environment.
• Experience or familiarity with Agile development and testing methodology.

All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.     

Preferred Qualifications

     ServiceNow Certified Application Developer

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.