Senior ServiceNow Business Analyst DHS (Remote)

*We are open to supporting 100% remote work anywhere within the U.S.*

ICF’s Data Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Senior ServiceNow Business Analyst with an active current DHS clearance to support upcoming needs with our federal customers.

Our Data Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

The Work 

The Business Analyst serves as a translator between technical teams and the client’s business community to collect, clarify, analyze, and translate business requirements into user stories in which applications and solutions are developed. This position is within the context of an Agile team. The Business Analyst elicits requirements, defines detailed stories with applicable acceptance criteria in collaboration with product owners and ICF’s technology team, and facilitates meetings with client and internal technical and operational teams.

This position will be working directly with stakeholders, serve as a Business, and must be able to communicate effectively via phone and web conferencing as many stakeholders work remotely. 

In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.

Minimum Job Requirements: 

• 2+ years of experience in a fast-paced IT environment 

• 1+ years of experience with the ServiceNow Platform 

• 5+ years of business analysis experience

• 2+ years of experience facilitating requirements-gathering sessions with stakeholders.

• 2+ years of experience writing and decomposing user stories with clear acceptance criteria.

• 2+ years of experience performing basic UAT on completed stories.

• US Citizenship is required (required by the federal government for this position).

• Must be able to obtain a DHS Public Trust clearance.

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Desired Skills: 

• Skilled at analyzing existing system documentation to summarize existing system

• functionality as it relates to the project at hand. 

• Good understanding of basic system technologies as they relate to the project

• deliverables. 

• Ability to create and maintain project roadmaps. 

• Ability to provide technical assistance and troubleshooting by effectively responding to inquiries. 

• Active DHS Public Trust

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