Senior ServiceNow Analyst

We invite you to join us at Driven Brands!

Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more.  Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.

JOB DESCRIPTION:

Responsibilities 

• Develop and maintain our ServiceNow tenant, including configuration, customization, and administration with HRSD, WSD and other ServiceNow modules  

• Create and manage integrations between ServiceNow and other enterprise systems using API, SFTP, etc.  

• Document configurations, customizations, and processes 

• Work closely with HR, Payroll, Finance, IT and business stakeholders to determine user and business needs, gather requirements and design processes that automate and streamline activities 

• Manage system upgrades and system enhancements, lead testing and data validations, maintain data integrity, and ensure that overall system performance is aligned with business objectives 

• Develop, edit, test and deploy reports, dashboards and other data exports to improve operational visibility and to support business needs 

• Troubleshoot and resolve reported issues to ensure timely resolution 

• Maintain security groups and access per compliance requirements  

• Use ServiceNow Agile board to report on bi-weekly sprints  

• Perform other duties as assigned 

Qualifications 

• Bachelor’s Degree or equivalent experience required plus at least 3 years’ configuration experience with ServiceNow modules such as HR Service Delivery, Workplace Service Delivery and ITSM 

• Proficiency in ServiceNow application development, including JavaScript, business rules, UI policies, client scripts, and workflows 

• Solid understanding of ServiceNow application functionality and business process configuration 

• Solid understanding of integrations and integration methods (API,REST, SOAP, MID Server, etc.) 

• Must be a self-starter with the ability to manage multiple work assignments and priorities with urgent deadlines, maintaining excellent customer service skills, while working in a fast-paced team environment 

• Strong data analysis, research, analytical and testing skills 

• Familiarity with agile development methodologies 

• Familiarity with GDPR and its implications on data security and processing 

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Position Location:

Compensation Range:

Compensation Frequency:

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com