Senior Service Engineer IS - *Remote*

This role is remote.  Currently we are unable to offer employment in the following states:  CO, NY, PA, HI, MA and OH.

Service Engineers work in partnership with developers, testers, and program managers, (typically early in the development process) to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers. Their technical skills are on par with their Development, Test, and Program Management counterparts.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or equivalent educ/experience
• 5 years related experience; more preferred.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n-tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
• Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred Qualifications:

• Experience in a Healthcare environment.

 

Salary Range by Location:

AK: Anchorage: Min: $53.90, Max: $91.78

AK: Kodiak, Seward, Valdez: Min: $56.19, Max: $95.67

California: Humboldt: Min: $56.19, Max: $95.67

California: All Northern California - Except Humboldt: Min: $63.04, Max: $107.34

California: All Southern California - Except Bakersfield: Min: $56.19, Max: $95.67

California: Bakersfield: Min: $53.90, Max: $91.78

Idaho: Min: $47.96, Max: $81.67

Montana: Except Great Falls: Min: $43.40, Max: $73.89

Montana: Great Falls: Min: $41.11, Max: $70.00

New Mexico: Min: $43.40, Max: $73.89

Nevada: Min: $56.19, Max: $95.67

Oregon: Non-Portland Service Area: Min: $50.25, Max: $85.56

Oregon: Portland Service Area: Min: $53.90, Max: $91.78

Texas: Min: $41.11, Max: $70.00

Washington: Western - Except Tukwila: Min: $56.19, Max: $95.67

Washington: Southwest - Olympia, Centralia & Below: Min: $53.90, Max: $91.78

Washington: Tukwila: Min: $56.19, Max: $95.67

Washington: Eastern: Min: $47.96, Max: $81.67

Washington: South Eastern: Min: $50.25, Max: $85.56

 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

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