Senior Salesforce Administrator

Job Description

SalesLabX is a people first organization, based in Austin, TX. Sure, our expertise is in marketing automation and optimization, but we care about creating meaningful connections, both with our clients and within our team. We're a small but rapidly growing tech start-up, with a strong focus on diversity and inclusion, charitable giving, and creating a fun and nurturing work environment for our team members. We invest in the growth and happiness of our team so that we can all rise collectively toward success! In fact, we were named as one of Inc Magazine’s 2023 Best Places to Work, largely due to our thoughtful benefits and inclusive culture.

We're looking for individuals that share our vision of a creative and innovative workplace, where your skills and achievements can multiply at hyper speed. We're looking for someone who is proactive, positive, and passionate about helping others. The ideal candidate will have exceptional time management, and project management skills and is looking to grow professionally with a group of rad people that will lift you up and value you for your hard work. If this is you...well, we encourage you to apply!

As the Senior Salesforce Administrator at SalesLabX, you will be the reliable and responsive help our teams need. As the go between for both creative and technical teams, you will be able to facilitate strong communication to strategically anticipate and eliminate issues and roadblocks. 

Responsibilities

•  Manages all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Understanding of basic triggers/Apex code knowledge Sandbox environment management
• DevOps/release management experience
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilised platform features
• Create a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer User support tickets
• Monitor and improve user adoption
• New user and ongoing user training 
• Technical documentation
• Management of integrated applications and third party suppliers including (e.g. DocuSign, Conga, Survey Gizmo, Mailchimp etc.)

Knowledge, Skills, and Abilities

Required:

• 5+ years of Salesforce Administrator experience. 
• A proactive attitude to platform enhancements
• Designing scalable, best practice solutions 
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes
• DevOps/release management experience

Desirable:

• Understanding of basic triggers/Apex code knowledge
• Demonstrates continued personal/professional development 
• Active in the Salesforce community

Benefits: 

Our 2023 Best Places to Work assessment revealed that our organization shines in contrast to other organizations our size when it comes to benefit offerings. You can find a list of our exciting benefits below.

• Medical, Dental, and Vision Insurance
• 401K Matching
• Charitable Donation Matching
• Home Office Workspace Stipend
• Professional Development Stipend
• Employer-funded Certification Opportunities
• Student Loan Repayment Program
• Wellness Stipend
• Mental Health Therapy Stipend
• Paid Time Off (Minimum 40 hours required per year)
• Regular Team Events (such as monthly virtual Happy Hours and our annual in person retreat and holiday party)
• Access to organization professional d

Job Type: Full-time

Pay: $90000-110000.00 per year; flexibility based on relevant experience

COVID-19 considerations: We are still fully remote at this time, though a hybrid option will be considered/offered in the near future.