Senior Sales Operations Specialist

We’re a people-first, customer-obsessed company motivated by our passion for empowering digital marketers to achieve success with their campaigns. With intuitive landing page builders and a comprehensive suite of AI-powered features, our Conversion Intelligence platform helps you grow smarter.

Our team's technical expertise and creativity work together to drive our mission forward every day. We aim to continue being an innovative and inspiring company that both our customers and employees admire—and we invite our future team members to join us!

About the Role:

Unbounce has a great opportunity for a Senior Sales Operations Specialist as part of our Revenue Operations Team. As a strategic partner to leaders in Sales, CS, Marketing and Finance, you will be focused on our Self-Serve and Assisted customer audience and be responsible for the data, tooling and processes related to all things acquisition and retention for sales - Self-Serve and Assisted customers, including: new logo sales, partnerships, renewals, and expansion sales.

In partnership with the rest of the Rev Ops team, this role is responsible for organizational insight into the performance and efficiency of our Self-Serve and Assisted sales and retention teams. As a builder, you’ll deliver lean, scalable systems for executing and measuring sales processes and performance. As an analyst, we’ll depend on you to identify emerging trends and measure impacts to the business.

The ideal candidate will be excited by the opportunity to lay strong foundations and has a vision for operational excellence. You’re a self-starter with a solutions mindset, and you have a track record of identifying problems as well as solving them. As a senior member of our team, you lead by example through exceptional project management, stakeholder collaboration, and supporting GTM leadership through strategic planning and initiatives.

What you’ll be doing: 

• Maintain Sales and CSM tools (especially Salesforce, but also Outreach, Dooly, Google Analytics, Tableau, Madkudu, and more) including setup and implementation, user management, technical troubleshooting, integrations, data and reporting
• Design, build, and maintain the sales and renewals processes in Salesforce, including tracking, reporting, automations, workflows, and internal/external SLAs
• Collaborate with GTM leadership on forecasting, planning, pricing, and quota and compensation models, and align processes and reporting with stakeholders in Finance. This includes defining and reporting on progress against the KPI’s needed to manage a healthy SaaS sales function
• Deliver analyses and performance summaries on a regular cadence, keeping the organization informed on progress and making data-informed recommendations
• Provide relevant …