Senior Research Programs Lead

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Slack is where work happens. It's a collaboration hub where the right people and the right information come together, helping everyone get work done. We’re looking for a Senior Research Programs Lead who can help shape the future of the Slack Platform — giving teams the tools they need to streamline collaboration, boost team connection, and customize Slack to work just for them.

The Research & Analytics team aims to improve the product experience and maintain a customer-centered product development process at Slack through practical and impactful research on how people use Slack and what their needs are. The nature of our work covers every stage of the product development cycle — from the formative to the evaluative and everything in between. In this role, you will be responsible for supporting our release, pre-release and research operations programs at Slack. We’re looking for leaders who are passionate about technology, comfortable in a dynamic organization, have excellent communication, organization and collaboration skills, and are focused squarely on improving our product and our business. 

Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together, we aim to be smart, humble, hard working and collaborative. If this sounds like a good fit for you, why not say hello?

What you will be doing:

• Identify and report on trends that may point to inter-related issues and critical customer insights.

• Show mastery around program management and operations within the area of responsibility by using internal tools and reporting structures to drive continuous improvements and efficiencies.

• Provide detailed information to Product Managers, Engineering …