Senior Representative, Customer Service Operations

What Customer Operations Support contributes to Cardinal Health

Customer Service Operations is responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis.

Job Summary

Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels

Responsibilities

• Problem resolution for customer orders
• Managing 3-4 accounts daily
• Enter and process orders within an internal database for order management
• Running reports in Microsoft Excel and analyzing for accuracy
• Follow the customer order through its full life cycle
• Responsible for handling 20-40 inbound and outbound calls, with ability to determine needs and provide one call resolution
• Investigate and resolve customer inquiries and concerns in a timely manner
• Enter detailed information into company proprietary software while conversing via telephone
• Place outbound phone calls for customers, confirmations or to obtain missing information
• Working with other internal team members regarding next steps and following escalation protocol

Qualifications

• Minimum high school diploma or GED, preferred.
• Basic computer knowledge, Prior computer experience using Microsoft systems preferred.
• Intermediate Excel skills with the ability to run reports and analyze for accuracy, highly preferred.
• Strong communication/customer service skills, (written and oral) preferred.
• Ability to be an independent worker and self-directed.
• Ability to sit for long periods of time in an open setting.
• Ability to prioritize multiple, concurrent assignments and work with a sense of urgency.
• Ability to work in fast pace environment.

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

Anticipated hourly range: $17.60 per hour - $25.20 per hour.

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 05/12/2025 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal …