Senior Representative, Brokerage Services Trader

Location Designation: Hybrid - 3 days per quarter 

When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.

Business Unit Overview 

Join Service Experience, the engine powering exceptional experiences for New York Life's clients, agents and beneficiaries. You'll play a vital role in creating seamless customer experiences that build confidence, trust and loyalty. Whether you’re directly supporting clients throughout their life insurance needs or implementing innovative digital solutions, your work impacts the quality of every interaction. 

Role Overview:

The Brokerage Service Representative Trader is responsible for handling incoming calls, point of call financial processing and placing trades (stocks, options and mutual funds) for the Securities products serviced by NYLIFE Securities. Incoming calls across all our different NYLIFE Securities telephone queues which include the client line, Registered Representative line, and the Trading line consisting of product & account information, investment and account performance, along with margin and trading requests. The margin inquiries include margin requirements, hypothecation agreement, calculating marginable securities, NYSE or House calls and how to resolve. Trading consists of placing client orders and discussing stock option levels & strategies, trading orders and definitions (market, limit, stop/loss, etc.).  

Due to the investment element of these securities products, NYLIFE Securities is regulated under the federal securities laws (FINRA), Securities and Exchange Commission (SEC), and state securities laws; therefore, the accounts must be serviced with a Series 7 & 63 License. Working under the direction of the NYLIFE Securities Investor Relations Call Center Manager, the Representative must work to achieve the goals of their team by working both independently and with members of the team in order to provide accurate and efficient service. The Representative will have a fluent understanding of New York Life Securities Product offerings and the systems that support our products in order to perform advanced duties.

What You'll Do:

• Answer incoming phone calls from clients, Registered Representatives(RRs), and Field Offices in relation to the Securities (brokerage) products serviced by NYLIFE Securities

• Provide up to date …