Senior Relationship Banker

Application Deadline:

Address:

Job Family Group:

Shift: 11am - 8pm Mon-Fri, every third Saturday rotation 10am - 7pm, RDO during the week when working Sat TBD, must be available Mon-Fri 8am-5pm for the entirety of training

Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on lending/credit strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed.

• Adjudicates loan applications within discretionary lending limits in real time.
• Integrates marketing promotions and programs into customer conversations when appropriate.
• Delivers exceptional customer service that builds trust through expertise, providing responsive service and support.
• Develops and maintains long-term, profitable relationships and expands our share of wallet with portfolios.
• Probes to understand customer needs and provides advice related to personal banking and lending strategies in the best interests of the customer.
• Contacts the customer to obtain the necessary information to manage their application and ensure the customer is aware at all times of the status/result of the credit application.
• Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.
• Handles incoming calls in an informed, professional, and efficient manner.
• Escalates complex or unresolved customer situations to managers as required.
• Performs any required activities to ensure customer’s requests are accurately processed.
• Provides advice and guidance to assigned business/group on implementation of solutions.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
• May provide training and coaching to junior associates as needed.
• Manages all transactional outcomes of customer calls or refers to appropriate internal business groups.
• Maintains the confidentiality of customer and Bank information.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• …