Senior Quality Manager

At Hayden AI, we are on a mission to harness the power of artificial intelligence and machine learning to transform the way governments and businesses address real-world challenges.

From optimizing bus lane and bus stop enforcement to pioneering digital twin modeling and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive forward a sustainable future.

What the job involves

The Quality Manager is expected to serve as a quality expert and support the organization by overseeing and ensuring quality objectives are upheld throughout our customer service delivery. As a Quality Manager, you will be responsible for overseeing all quality assurance within the organization and our clients. This role requires cross-functional collaboration with internal team members, our subcontractors and other external stakeholders. 

The role acts as a catalyst for continuous improvement, connecting all resolved issues to root causes and ensuring remediation plans are tracked to successful implementation. This person is responsible for defining, measuring, and reporting on resolved issues and working with teams to incorporate lessons learned and implement process enhancements.

Responsibilities

• Route Configuration Quality: Own the quality of route configurations for both new and existing routes. Establish robust review mechanisms, testing protocols, and continuous monitoring to ensure the accuracy and reliability of route data.

• Subcontractor Quality Management: Oversee subcontractor relationships to ensure compliance with SLAs and contractual obligations while delivering high-quality outcomes. Responsibilities include reviewing data and reports, auditing processes, analyzing event flow, and collaborating with subcontractors to drive continuous improvements. Implement and maintain controls to ensure subcontractors meet organizational quality standards and expectations consistently.

• Customer Quality: Define, establish, and monitor project-specific quality plans and targets based on customer requirements. Collaborate with the Growth team to streamline customer communication and enhance SLA reporting processes.

• Program Go-Live QA: Perform comprehensive program go-live quality assurance to ensure flawless launches. Develop and execute pre-go-live checklists, review configurations, conduct data integrity testing, and coordinate post-go-live reviews. Ensure all potential risks are addressed, and processes are fully validated before deployment.

• Issue Resolution: Lead mitigation actions for customer quality issues and non-conformances. Work cross-functionally to resolve issues quickly, ensuring clear customer communication.

• Continuous Improvement: Drive continuous improvement actions across all phases of the project, sharing best practices and implementing lessons learned through workshops and assessments.

• Audits and Assessments: Conduct risk-based operational audits over inventory control practices, field service returns, and manufacturing quality controls. Manage the full audit lifecycle, from risk assessment to issue resolution tracking.

Qualifications:

• BS/BA in Quality Management, Engineering, or related discipline

• 5-7 years of experience in quality management of complex systems and products

• Experience in product development involving system, software, and hardware content

• Lean Six Sigma Black Belt Certification

• Experience managing subcontractor relationships and ensuring SLA compliance

• Strong experience with quality management, configuration management, test management, and defect management tools

• Familiarity with creating metrics and reports from tools/methodologies (preferred)

• Collaboration and management skills

• Strategic thinking and problem-solving abilities

• Ability to work independently with excellent verbal and written communication skills

• Strong leadership and conflict resolution capabilities

• Ability to travel

• Experience coordinating work across multiple teams, locations, and international environments

• ISO 9001 experience is a plus

There are endless learning and development opportunities from a highly diverse and talented peer group, including experts in a wide range of fields (AI, Computer Vision, Government Contracting, Systems & Device Engineering, Operations, Communications, and more!)

• Options for medical, dental, and vision coverage for employees and dependents (for US employees)

• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)

• 401(k) with 3% company matching

• Unlimited PTO

• Daily catered lunches in our San Francisco office

At Hayden AI, we are committed to creating an inclusive and diverse workplace where everyone is treated with respect and dignity. We believe that our differences make us stronger and drive innovation. As an equal opportunity employer, we do not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We are dedicated to fostering a work environment that celebrates diversity and ensures that every individual has the opportunity to contribute to our mission and achieve their full potential. 

Please do not forward resumes to our jobs alias, Hayden AI employees or any other company location. Hayden AI is not responsible for any fees related to unsolicited resumes.