Senior Provider Relationship Manager

Develop, maintain, and cultivate complex relationships with providers, retail chains, strategic partners, and their staff. Elevate providers’ understanding of how the company can maximize the growth of their practice. Educate providers on the company and its initiatives, leveraging team knowledge and resources. Act as a team leader for Provider Relationship Managers in assigned region.

Manage all operational and strategic aspects of network and retail provider arrangements from start to finish. Build relationships that result in positive adoption, achievement of Vision Care program targets, and support of strategic initiatives

Provide strategic oversight and support of unique or new network types, including the recruitment and onboarding of new providers

Exercise critical thinking and analytical skills in the initial entry and maintenance of provider data ensuring the integrity of all shared provider information

Serve as a point of contact to research, analyze, and resolve complex issues and escalations for the team, coordinating with internal and external business partners when needed

Review, analyze, and recommend retention of existing special provider arrangements based on strategic value, patient access considerations, business needs, and client requests

Analyze practice structure and documents submitted by providers in support of their practice ownership information. Determine document routing based on analysis

Manage, troubleshoot, and resolve network, retail, and other non-traditional provider issues. Escalate issues and provide recommendations to the appropriate business areas to drive solutions

Gather and review client/provider information to determine network composition that ensures client (performance guarantee) needs are met. Compose professional and concise correspondence to providers, retail chains, strategic partners, clients, office staff, and governmental agencies

Act as communication focal point for critical provider outreach, during natural disaster relief efforts, activity recruitment, and surveys

Demonstrate a broad knowledge of the organization's strategic direction to achieve growth objectives and operational goals. Act as an internal resource for business partners

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in Business, Communications, or other related area or equivalent experience

4+ years experience in a health care environment or customer/client services

Demonstrated professionalism and leadership in dealing with situations involving controversy and conflict, experience handling and resolving escalated issues

Proven skills in developing strategic direction, persuasion, influencing, external relationship building, and/or sales

Ability to interact in an environment with multiple stakeholders, at various levels within the organization

Flexible and hands-on, know how to adapt to a growing and developing organization

Demonstrated advanced communication, influencing, and problem-solving skills

Experience working …