Senior Project Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Sr. Project Manager, you will collaborate with our customers while providing consulting services and expert project management governance to ensure success of their implementation. We are looking for a Senior Project Manager (PM) to join our Professional Services team. The Docusign Professional Services team handles customer implementation and integration projects. The goals of the PM are to develop and handle the schedules for consulting engagements, ensure proactive communication to customers and internal staff, handle enhancement requirements and issues, and overall project governance. You will use the Docusign Project Management Methodology to initiate, plan, design, implement, monitor, control and close projects. You will handle risks, including making decisions to reduce uncertainty. The PM will play a critical role in the success of the Professional Services team. We are expanding a premier Professional Services organization that already has a consistent track record of working with Fortune 500 IT departments, system integrators, independent software manufacturers and open source communities.

This position is an individual contributor role reporting to the Manager, Project Management Office.

Responsibility

• Lead projects ensuring on-time and on-budget delivery and guidance to project resources and our customers that provide impactful solutions and result in highly referenceable accounts enabling strong adoption, renewal and upsell

• Plan, organize and run all phases of a project to ensure customer satisfaction

• Be customer centric in style and approach, with a genuine desire to create and deliver value for customers throughout the project and deliver an outstanding customer experience

• Collaborate with the Docusign team to proactively uncover additional customer needs and support documenting client requirements and expectations

• Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements

• Adopt and evangelize our Docusign implementation methodology and provide ongoing input …