Senior Program Manager

Based in the US, we’re seeking an experienced Senior Program Manager with proven Insurance sector experience to join our Client Delivery team.

You’ll be accountable for delivering a high-profile, large-scale program for a key strategic client, successfully ensuring delivery to time, cost, scope and quality. You’ll be leading a team of Project Managers (matrix management with possibility of some line management), acting as a point of escalation for project managers and facing off to the clients’ Program / Transformation Directors.

What you will do

People Skills:

• Providing visible, authentic, and skilled people leadership, with a proven ability to build high performing diverse and inclusive teams.
• Lead, motivate and inspire a program team comprised of various resources within different INSTANDA teams, including PMs, Business Analysts, Configurators, QA staff and Engineering staff where applicable.
• Cultivate a collaborative and high-performance ethos within the team.
• Act as a point of escalation for project managers.

Technical:

• Lead high-profile programs of work from project set-up through planning, build and transition to support; and take accountability for the associated project workstreams within
• Deliver to time, cost, scope, and quality metrics.
• Ensure the timely production of client contracts that accurately represent scope of implementation and associated baselined plans.
• Represent INSTANDA at Program Steer-Co meetings, both with the client and internally.
• Provide timely and accurate program status reports to the Senior Management / Exec Teams as required.
• Contribute to the evolution of the INSTANDA Delivery Methodology, enhancing the framework to drive cost and time efficiencies.
• Contribute to Monthly Finance reviews to align billing, revenue recognition and profitability of allocated Programs.

Requirements

Essential:

• Demonstrable, proven Insurance sector experience.  Delivery of projects/programs for Insurers / MGAs / Brokers within the General Insurance space.
• Experience in delivering Digital products / Digital Transformation within Insurance.
• Proven professional experience in program management with supporting qualifications.
• Experience of leading and managing sizeable program teams.
• 10+ years of professional experience in project/program management roles.
• Experience of People Management and a Leadership mentality with the ability to grow and develop talent.
• Agile and Waterfall Delivery expertise.
• Experience in a client-facing role demonstrating excellent relationship building skills with a knack for managing difficult messages.
• Excellent written and verbal communication skills with a track record in expressing technical concepts in everyday language.

Desirable

• Experience working for a start-up or fast paced technology-focused company.
• Experience in migrating books of business / data migration.

Benefits

• Pay range: $125,000 - $135,000 USD
• Generous 28 vacation days, plus 10 US holidays per year.
• One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin.
• We offer a full-suite of benefits including Healthcare, Vision, Dental, STD/LTD, Group Life + several other benefits.
• INSTANDA offers a 401(k)/ RRSP and matches employee contributions up to 3% of salary.
• All employees are included in the company discretionary bonus scheme.
• Access to an Employee Assistance Program
• Up to $500 work from home allowance
• Annual learning & development allowance of $1,250
• Free access to LinkedIn learning and Microsoft ESI learning platforms