Senior Program Manager - Member & Digital Experience

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $125,700.00-$153,600.00 annually. The full Pay Range is $97,400.00 - $181,800.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.  Employees have access to disability and AD&D insurance.  We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.  Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.  Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU’LL MAKE:

At BECU, your expertise will shape the future of our Member and Digital Experience programs. You’ll be at the heart of designing, improving, and implementing products and services that make a real difference. Your ability to analyze processes, drive strategic initiatives, and foster collaboration will directly enhance the experience of our members and employees. This isn’t just about managing programs—it’s about creating meaningful, lasting impact. If you’re looking for a role where your insights and leadership will truly matter, this is your opportunity.

WHAT YOU’LL DO:

• Lead Strategic Initiatives: Lead and actively participate in projects focused on delivering system enhancements, process improvements, and business growth.
• Drive Member and Digital Experience Direction: Shape and manage the strategic roadmap for the Member and Digital Experience, ensuring alignment with BECU’s mission and goals.
• Optimize Processes & Performance: Implement and refine standards, policies, and processes while tracking key metrics to measure success and drive efficiency.
• Foster Clear Communication: Provide leadership with timely and accurate updates, ensuring transparency and alignment on program progress and objectives.
• Collaborate for Success: Partner with internal teams and external vendors to develop and implement initiatives that enhance employee and member experiences.
• Champion Member & Employee Advocacy: Analyze feedback from surveys and implement solutions to address evolving needs and expectations.
• Ensure Regulatory Compliance: Stay ahead of federal and state regulations impacting your area, ensuring full compliance and seamless integration with other business functions.
• Manage Vendor Relationships: Oversee vendor contracts, ensuring cost-effective, high-quality service delivery that enhances member satisfaction.
• Enhance Cross-Department Communication: Work across teams to facilitate information sharing, ensuring a coordinated approach to achieving BECU’s goals.
• Track & Report on Key Metrics: Maintain essential operational and management reporting to monitor and improve program effectiveness.
• Make an Impact Beyond the Job Description: Take initiative in refining and enhancing processes to continuously elevate service quality and business outcomes.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• Leadership in Change: Play a key role in transforming business processes, making a real impact on operational excellence.
• Collaboration & Influence: Work closely with executive leadership, internal teams, and external partners to drive results.
• Growth & Development: Expand your expertise in business strategy, process optimization, and program leadership within a supportive, forward-thinking environment.
• A Mission-Driven Culture: Join a purpose-driven organization where people, not profit, come first.
• Opportunity to Innovate: Bring fresh ideas to the table, refine existing processes, and help shape the future of BECU.

QUALIFICATIONS:

Minimum Qualifications:

• B.A. or B.S. in business or equivalent work or education related experience.
• Experience managing project teams required.
• Seven years of functional experience required, in the Financial Services industry preferred.

Desired Qualifications:

• Five years of experience in operations management, project management, technology implementation, internal controls development and oversight preferred.
• Experience in roles where enhancing customer experience was a primary focus, preferably in consumer-oriented companies where customer satisfaction and engagement were key priorities.
• Excellent verbal and written communication skills to effectively communicate in the English language.
• Excellent project management, effective leadership and negotiation skills.

JOIN THE JOURNEY
Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.

#BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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