Senior Program Manager, Learning & Content Enablement

Flexe solves the hardest omnichannel logistics problems for the world’s largest retailers and brands. Integrating technology, open logistics networks, and elastic economic models allows Flexe customers to move fast, at scale, and with precision. Founded in 2013 and headquartered in Seattle, Flexe brings deep logistics expertise and enterprise-grade technology to deliver innovative eCommerce fulfillment, retail distribution, same-day delivery, and network capacity programs to the Fortune 500. Flexe is transforming the $1.6T logistics industry.

The Sr. Program Manager, Learning & Content Enablement will coordinate with cross-functional business leaders to gain insight necessary to build, enhance, and deliver impactful documentation for both internal and external customers. This role will maintain a keen understanding of learning and content management trends and best practices in order to continuously evaluate our content solutions against evolving business needs. Participates in the design and delivery of high-impact, scalable, and technology-enabled solutions that meet the diverse needs of our internal and external customers. Facilitates and delivers a variety of SOP & training materials, partners across teams (such as Operations, Product, Solutions, and Marketing), and creates communication campaigns for new content that clearly articulates product offerings. Participates in the development and communication of clear, robust success metrics for learning content; including creating dashboards and insights that can be leveraged across the organization. This job reports to Sr. Manager, Product.

Job Responsibilities

[40%] Build Content

• Define and manage a user-friendly structure for accessible use of documentation/content
• Define and manage the maintenance and audit processes for documentation/content
• Updates, edits, and proofreads written materials such as product manuals, user manuals, how-to guides, and FAQs
• Evaluate existing learning materials and facilitate development of new content that is cohesive and consistent in user experience
• Partner with UX & Product management to develop, maintain, and improve standard content style guides and processes
• Coordinate with product leadership to prepare training content and supplemental materials, sharing best practices that ensure new content is as impactful as possible

[40%] Manage, Maintain, & Evaluate Effectiveness

• Manage content program delivery, measuring results, and reporting on effectiveness
• Determine metrics and key indicators to measure success and sustainability of learning and content programs
• Evaluate the effectiveness of learning & content solutions by developing and tracking content and learning kpi data/metrics

[20%] Assess & Define Needs

• Conduct needs assessments and build/execute/measure learning programs that …