Senior Professional Services Consultant - US - Distributed

Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.

The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.

Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.

About the Role

The Services team consults with customers to properly architect, deploy, and configure their Menlo solution to optimize value along the entire customer journey. You will function as a senior technical individual contributor, providing strategic and tactical guidance both onsite and remotely. You will work with key stakeholders (both internally and externally) to review business and operation challenges and serve as the Menlo subject matter expert providing technical direction to overcome those challenges to optimize the customer experience along the way. You  are responsible for providing advanced technical knowledge which allows customers to drive maximized value out of the Menlo solutions which you are implementing.  You will also contribute to the development of new features within our products, work on complex technical problems, and provide solutions which are highly innovative.

This is a very technical, consultative, hands-on role and you will be required …