Senior Product Operations Manager

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

Teladoc Health was founded on a simple, yet revolutionary idea: that everyone should have access to the best healthcare, anywhere in the world on their terms.

We're creating a truly unified and personalized consumer experience; developing technologies to connect to patients and extend the reach of care providers; delivering the highest standard of clinical quality at every touchpoint; and enhancing health decisions and outcomes with smart data and actionable insights. Today, we're delivering on our mission by providing whole-person virtual care that includes primary care, mental health, chronic condition management, and more.

We are seeking a highly organized, detail-oriented Senior Product Operations Manager to join our team, reporting to the Sr Manager, Product Operations. The ideal candidate has a keen eye for efficiency and communication — constantly looking for ways to improve our product lifecycle process enabling the product team to deliver solutions more effectively and cross functionally.  Additionally, this candidate will have expertise in design operations ensuring teams are setup for success with discipline specific process, tools, and training while also supporting partnerships between design, user research, content, product management, and engineering enabling strong product delivery. The role entails collaborating & building relationships with cross-functional teams to better understand our product health to drive us toward remaining competitive in the market.

Essential Duties and Responsibilities

• Lead product lifecycle development efforts including identifying efficiency opportunities, tooling for data capture, review and reporting, working with cross-functional stakeholders to define process improvements, drive leadership alignment, and enable effective change management.

• Lead process development and ways of working to facilitate strong partnerships between product experience functions (design, content, user research), product management, and engineering ensuring successful delivery of products with delightful member, client, and provider experiences.

• Provide focused operational support for product experience functions (design, content, user research) ensuring teams are set up for success with discipline specific process, tools, and training.

• Drive standardization & guidelines for design processes within the software development lifecycle.

• Champion continuous improvement using innovative ideas to increase effectiveness. 

• Drive successful change initiatives by fostering engagement, managing resistance, and facilitating a smooth transition.

• Define strong communication strategies that provide effective sharing of information determining the most appropriate communication channels, formats, and frequency to ensure that relevant information reaches the intended recipients in a clear and timely manner.

• Adopt a systematic approach to gather and analyze relevant data to understand process performance and make data-driven decisions. 

• Effectively convey ideas and encourage collaboration, engagement, and alignment among team members and stakeholders.

• Drive optimization of the product team’s systems and processes, and identify opportunities to improve the overall productivity and ways of working of the product org. 

• Plan and develop key metrics to track progress on priorities throughout the year. Utilize data and analytics to inform decisions and measure success.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

• 5+ years of experience in product operations, program management, design operations, or a related field.

• Experience in product design operations including process development & improvement, tooling configuration (i.e. Figma), and facilitating best ways of working between designers, product management, and engineering functions.

• Skills including planning, organizing, and managing complex initiatives.

• Ability to think critically and strategically to address complex problems and develop effective solutions.

• Able to identify problems, analyze root causes, develop solutions, and define change management roll-out plans.

• Proficient in stakeholder management, relationship building, and communication management.

• Excellent organization and time management.

• Strong written and verbal communication skills.

• Demonstrated leadership and ability to motivate & influence process improvements.

• Knowledge of product development methodologies (e.g. Agile, SAFe).

Bonus Qualifications

• Experience working in a B2B software company preferred.

• Experience in healthcare is a plus.

The base salary range for this position is $120,000- $140,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

#LI-SS2 #LI-Remote

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.