Senior Product Operations Manager - Remote

Onebrief makes military planning seamless and represents a shift in paradigm for future military decisions. It is an all-in-one tool that supports both the creative and process-oriented aspects of military planning. In Onebrief, planners use maps, boards, diagrams, timelines, slides and written products to create their plans—all while sharing a common database. Everything stays in sync, in real time. Our approach has been refined and validated through hundreds of user experiments.

Our product is currently in broad use at 8 of the largest military headquarters in the world. 3 of the 4 biggest operational plans in the US are currently built with Onebrief. Last year, we achieved 100% gross retention and 158% net retention—our revenue grew 4x and reached double-digit millions. We are backed by Y Combinator (S21) and top-tier VCs, including Caffeinated Capital (Affirm, Docker, Notion, and more) and Human Capital (Andruil, Brex, Snowflake, and more), and have raised a total of $44.6M in venture capital. Our elite team combines the best of tech and military talent, including education and experience at Google, Twitter, Adobe, MIT, Harvard, Delta Force, TOPGUN, and more.

What You Will Achieve

As a Product Operations Manager, your crucial role revolves around enhancing our product development processes and operational efficiency. Your primary responsibilities include:

1. Business Data and Market Insights: Vigilantly collecting and curating customer and application data to bring to the product team for analysis and future product development. This involves developing robust mechanisms for data gathering, building data visualization dashboards, and interpreting trends to inform strategic decisions.

2. Streamlining Customer Insights: Acting as a crucial link between users, customer relations, and the product team. You will ensure seamless communication and feedback loops, such as contacting users and scheduling interviews, maintaining feedback databases, and ensuring that users and customer relations sees that their feedback is being put to good use.

3. Process and Practices Management: You will maintain consistency between product teams, focusing on unblocking product managers and designers, effectively being the 'PM of PMs'. This includes optimizing workflow processes, ensuring project milestones are met, and that product team members have the resources and guidance needed for success.

This position is pivotal, offering substantial impact across the organization. You will collaborate closely with global teams, conducting in-depth operational analysis to identify areas for improvement and implementing strategies that enhance product team productivity and effectiveness.

You will report directly to Rafa, our Head of Product and co-founder.

The ideal candidate is a strategic thinker with expertise in product operations. You are adept at understanding complex technical and business concepts, translating them into efficient operational processes. You excel in communication, able to convey complex ideas effectively to diverse audiences. Organized, proactive, and embodying an entrepreneurial spirit, you drive projects with the sense of ownership akin to a startup founder.

You will need to spend considerable time in classified spaces to gather the right customer data, either living near a military base or traveling frequently to one.

Experience in managing product operations for B2B/SaaS projects, especially in enhancing productivity, creative process support, and implementing efficient data visualization and collaboration techniques, is highly valued.

Qualifications

• You have been involved in the building of software products for several years

• You have led impactful product initiatives, even if Product Manager is not your job title

• You have a comprehensive understanding of the current state of web technologies and best practices

• You understand how to acquire and use customer data, as well as how to analyze and display it for effective product decision-making.

• You work effectively with product managers, designers and engineers, leading with context, setting clear expectations, and seeking pragmatic solutions

• Most importantly, you are a true Onebriefer:

  • You are obsessed with creating value for real users

  • You are ambitious, scrappy, and a creative problem-solver

  • You learn quickly, work iteratively, and naturally seek collaboration

  • You approach your work with integrity, intellectual honesty, and a low ego

  • You communicate frankly, clearly, and succinctly

  • You thrive as a self-starter, embracing autonomy and ambiguity

  • You are a U.S. citizen

Our team shares a mission, seeks excellence, and plays to win, with the seriousness and camaraderie of an olympic team. We are in this together, not just because Onebrief will one day be 10x the size of Palantir. We are here to radically improve the future of military decisions, so that the coming decades don’t repeat the previous ones.

Here’s what our team members value most about working here:

• Founders' transparency

• Product and vision

• Nimble leadership

• Challenges and learning opportunities

• Ownership and autonomy

• No non-sense policies and procedures

• Remote-first