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Senior Product Marketing Manager - San Francisco, CA

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
We’re looking for a Senior Product Marketing Manager to amplify Front’s momentum in the customer service space through our next chapter of growth. In this role, you’ll partner with leaders across the business and the broader Marketing team to craft compelling narratives about the unparalleled service our customers are able to deliver with Front and execute flawless launch moments that stand out in the market. From our most cutting-edge AI features to best-in-class collaboration capabilities, you’ll partner closely with the …

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Job Profile

Regions

North America

Countries

United States

Benefits/Perks

Competitive salary Equity Private health insurance

Skills

AI Automation B2B SaaS Customer service Product Marketing

Tasks
  • Collaborate with Marketing team on storytelling and differentiation
  • Create content and campaigns for new feature launches
  • Enable GTM teams with training materials
  • Leverage customer research and feedback for product use cases
  • Own positioning, messaging, and go-to-market strategy
  • Provide customer and market insights to Product team
Experience

8+ years

Restrictions

Remote US

Timezones

America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9