Senior Product Marketing Manager

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
We’re looking for a Senior Product Marketing Manager to amplify Front’s momentum in the customer service space through our next chapter of growth. In this role, you’ll partner with leaders across the business and the broader Marketing team to craft compelling narratives about the unparalleled service our customers are able to deliver with Front and execute flawless launch moments that stand out in the market. From our most cutting-edge AI features to best-in-class collaboration capabilities, you’ll partner closely with the Product team to understand customer needs, deliver value, and drive adoption from launch day and beyond. You’ll become a product expert, storyteller, and a key connector between our internal teams, our customers, and the market to help even more teams deliver exceptional service at scale with Front.

What will you do?

• Be a strategic partner to our Product team throughout the product development lifecycle by providing customer and market insights and collaborating on solutions
• Own positioning, messaging, and go-to-market strategy for new feature launches and partner with Product and GTM teams to drive adoption
• Create content and campaigns that help customers understand and unlock Front’s value including written guides, tutorial videos, webinars, customer stories, and more
• Leverage customer research, product …