Senior Product Manager

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

Nextiva is seeking a Product Manager to join our growing team. As a Product Manager, you will be responsible and accountable for:

- Developing and harvesting product ideas by processing customer and user needs

- Prioritizing the feature backlog by keeping in mind the bigger business objectives

- Successful execution, delivery, and adoption of the product(s) and features

An ideal candidate:

- Will act as the point person for the Business, Development Teams, and the UX Teams

- Actively gets involved with product planning, UX Research, and Design

- Is self-directed, not afraid to ask questions, a team player, and is motivated to continually work towards the best possible product solutions for Nextiva’s customers

- Attention to detail, coordination on multiple projects, the ability to adjust quickly to changing product priorities, as well as the ability to anticipate or research customer needs and account for those in the product are all important skills to be successful in this role.

**Key Responsibilities**

- Work effectively with and build relationships between yourself and the developer teams that you manage, even if the individuals on your teams do not report directly to you. You are the point person between developers, QAs, project managers, and product designers.

- Manage & drive product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation.

- Account for the customer’s voice when making changes or improvements to the product. Consider customer needs by reviewing customer existing data in Power BI, Salesforce, and Pendo. Be proactive about requesting research from the UX research team and conducting competitive analyses as needed. 

- Focus on **self-serve onboarding** for customers and end-users across the platform, including onboarding for the full platform and various channels.

- Work closely with project managers and dev managers on your teams to create sprint plans and manage the team workloads.

- Be able to write clear and detailed product initiatives, feature/epics, story’s, design requests, and bug tickets within Jira for developers, product designers, QA/QE team members.

- The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction.

- Attend or lead meetings and refinement/grooming sessions for product feature stakeholders to ensure everyone is aligned on upcoming or current product changes.

- Participate in ideation and discovery sessions for product initiatives and features.

- Product Design, Product Research, Product Marketing, and Product Managers drive these sessions.

- Review and include NPS, customer feedback via Pendo, customer escalations, and partner suggestions into your dev team’s backlogs.

- Integrate feedback on **packaging**, **billing**, **system admin reporting**, and **broader administrative and provisioning** experiences.

- Identify and communicate potential issues with priorities or sprints to product leadership.

- Collaborate and communicate with other product managers at Nextiva to ensure everyone is aware of your dev teams’ efforts and how it may affect the work of other teams. Facilitate guild meetings to accomplish this.

- Keep the Product Marketing team in the loop on product releases. You will work closely with them on market research, product positioning, and customer communication.

- Work closely with Customer Support; help write how-to articles and contribute to runbook creation.

- Support internal and external training efforts.

- Be a self-starter; this role will often be self-directed, requiring an individual with a can-do attitude who is willing to learn new skills and can thrive in a fast-paced environment.

**Qualifications**

- 8-10 years’ experience in a Product Manager or Project Manager role at a technology company.

- Bachelor's degree.

- Deep understanding of customer needs, market offerings, competitive position, feature requirements, and business model to ensure a viable & profitable product.

- Ability to effectively communicate and manage multiple competing priorities.

- Training and presentation experience with stakeholders or coworkers.

- Experience working closely with stakeholders to deliver high-profile product features.

- Familiarity with **packaging products in tiers, user management, tenant provisioning, dashboard reporting,** and **analytics**.

- Ability to deliver projects quickly, reacting to tactical high-impact changes that require strategic solutions.

- Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks.

- Strong interpersonal, collaboration, and organizational skills.

- Leadership, ownership, conflict resolution, and accountability must be strengths.

- Excellent time and project management skills.

- Ability to work in a fast-paced, rapidly changing environment.

- Excellent written, verbal, and presentation skills.

- High proficiency in instructional writing and technical writing; as it relates to writing product briefs as well as Epic and Story tickets for developers, product designers, and QAs.

**Software Proficiency:**

- Microsoft/Google products (required)

- Jira & Confluence (required)

**Bonus Points For:**

- Scrum, Kanban, Agile certifications

- Experience with agile environments

- First-hand QA/QE experience and/or software engineering/software development experience

- Master’s Degree in any related field

- **Full-stack platform and cloud experience** that includes a broader scope in **admin and provisioning**.

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Total Rewards 

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

The expected hiring range is $115,000 - $204,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. 

• Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• Insurance 💼 - Life, disability, and supplemental indemnity plans 
• Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays 
• Financial Security 💰 -  401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives 
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations! 🚀

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

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