Senior Product Manager, Tax Calculation

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

About the Role:

The ideal candidate will possess strong technical, analytical, and storytelling skills, with experience in building complex products at scale within highly regulated industries. This individual will lead projects focused on developing internal tools that drive automation and streamline workflows for tax calculations and corrections. They should also have a proven track record of collaborating with large engineering and cross-functional teams, skillfully balancing business, product, and technical goals to shape the team’s strategy and roadmap.

About the Team:

We are looking for a customer and data driven technical Senior Product Manager to join our Payroll team to help re-imagine and build the Payroll of the future. This team is responsible for our flagship product, Payroll, and owns all customer experiences and systems around compliance, taxes, payments, filings and more. As part of this team, you will closely collaborate with Engineers, Designers, Data Scientists, Compliance, Legal, and Operations partners to drive strategy, build products, and impact Gusto’s P&L.

Here’s what you’ll do day-to-day:

• Drive the product development process from concept to launch, ensuring timely delivery of high-quality internal and external products that result in significant and measurable business impact
• Tackle complex and ambiguous problems in a highly regulated domain while partnering with Engineering, Design, Data Science, Compliance, Legal, Operations, and other cross-functional teams to improve the tax accuracy and efficiency
• Work with internal teams such as CX (Gusto’s Customer Experience team that supports our customers and operations teams) to identify opportunities to build internal tooling and automations that will help resolve issues and improve customer experience
• Iterate on mature features using data and customer feedback to identify areas for improvement and optimization, while ensuring customer satisfaction

Here’s what we're looking for:

• 5+ years of hands-on technical product management experience …