Senior Product Manager, Revenue Cycle Management

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

The Opportunity

The Senior Product Manager - Revenue Cycle Management is responsible for leading the development and execution of the product strategy for revenue cycle management solutions. This includes identifying market opportunities, developing product roadmaps along with feature requirements, and working closely with cross-functional teams to deliver products that meet customer needs and drive business growth. 

The Clinical and Operational Platforms team is seeking a passionate and results-oriented Sr. Product Manager to own, shape and drive the go-to-market strategy for the back office Practice Management technology our service lines will need to excel as a next generation virtual practice. The role has an emphasis on the tools and processes needed to optimize operational efficiency, improve our coordination with health plans including revenue cycle, billing, medical record and audit compliance, prior authorizations, and health plan eligibility. As a product leader on the Clinical and Operational Platforms Product team, you will be focused on the foundational technology strategy associated with these functions for our service lines while ensuring the technology is extensible to all offerings.

The ideal candidate will possess the ability to communicate effectively with both technical and non-technical colleagues and external Vendors for integration needs. Also, the candidate should have a technical background and a desire (and proven ability) to deliver results at scale. 

Responsibilities

• Develop and execute product strategy for revenue cycle charge capture and claims management for back-office Practice Management including but not limited to revenue cycle, billing, coding, claims, prior authorizations, and eligibility.  

• Identify workflow optimization and automation opportunities for middle and back end revenue cycle operations and develop product backlog of user stories with detailed acceptance criteria. 

• Work closely with cross-functional teams including operations, engineering, design, data science, implementation, and client management to deliver products utilizing Scaled Agile Framework (SAFe) methodologies. 

• Ensure product quality by performing user acceptance testing to validate functionality meets the requirements and specs.

• Define product metrics aligned with company goals, track and analyze product performance against the metrics to inform decision-making.

• Collaborate with customers and partners to gather feedback and integrate it into product development.

• Prioritize features and stories by balancing stakeholder interests, user needs, technology direction and product strategy.

• Communicate effectively with stakeholders at all levels of the organization.

• Focus on building scalable solutions that are reusable, operationally efficient, reliable and can support high growth.

• Be accountable for ensuring secure, accurate, and scalable data exchange across platforms to drive integrated solutions.

Candidate Profile

• A 4-year college degree in Engineering, Computer Science, or a related field (or equivalent in relevant work experience).

• 5+ years of experience in product management, with a focus on revenue cycle management solutions.

• Working knowledge of healthcare professional billing, reimbursement, and coding as well as experience working directly with health plans.

• Strong understanding of the healthcare industry, Payer platforms and Revenue Cycle Management processes and workflows.

• Experience with writing user stories and acceptance criteria, grooming backlogs, and coordinating/prioritizing conflicting requirements.

• Self-organized with strong leadership skills and ability to work with cross-functional teams and SMEs.

• Ability to balance competing priorities by making tough trade-off decisions between scope and schedule while maintaining true focus on outcomes.

• Excellent communication (written and verbal) and collaboration skills.

• Strong analytical and problem-solving skills.

• Experience with Agile development processes to manage product lifecycles efficiently. 

Bonus Qualifications 

• Experience working with EDI transactions such as 835/837, 276/277.

• Experience working with clinical interoperability standards such as HL7, XDS, Direct Secure Messaging, and FHIR.

• Experience managing multi-tenant SaaS software products.

• Proficient with SQL and comfortable diving deep into data.

The base salary range for this position is $135,000 - $155,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

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Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.