Senior Product Manager, Reseller Experience

Tucows Domains is the world’s largest wholesale domain registrar, responsible for maintaining the health, neutrality, and openness of an important—but largely invisible part of the Internet: the domain name system (DNS).

As part of Tucows—one of the world’s largest Internet companies—Tucows Domains has a rich history of helping make the Internet better, operating globally under the Ascio, Enom, Hover and OpenSRS brands.

What's Next at Tucows

We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet! Today, over one thousand people from over 20 countries are part of our team.

If this sounds exciting to you, join the herd!

The Role

As a Senior Product Manager for the Reseller Experience, you will craft a cohesive experience for our resellers across all our products and services. Your team will build the next generation interface that enables our customers to navigate our portfolio of products (hosting, email, certificates, and domains) along with shared features and services (support, notifications, onboarding, and dashboards). As the product matures, you’ll be a leader in developing how we develop our PLG motions and provide exceptional customer experiences.

Through close collaboration with customers, prospects and customer-facing teams, you will gain deep insight into the goals, challenges and needs of resellers as they run their businesses and offer services to their clients. You will immerse yourself in their world, empathizing with their experiences, and be their champion for success.

In partnership with the broader product organization, you will explore the interdependencies and intersections across our product lines, identifying opportunities for harmonization. With a deep understanding of the reseller experience, you will define the long term vision and strategic roadmap for a unified control panel that supports and elevates our brand.

Approaching with an iterative mindset, you will validate assumptions, and continuously refine the experience based on reseller feedback and data-driven insights. Your goal is to deliver a modern, user-centric platform that simplifies and streamlines the reseller journey, fosters loyalty, and drives business growth.

You will be a passionate advocate for our customers, collaborating cross-functionally to rally teams around a shared vision and ensure a consistent, thoughtful experience across all touchpoints. …