Senior Product Manager

About the team

Follow Up Boss (FUB) is the leading CRM for fast-growing real estate teams. Our goal at FUB is to build the best CRM for real estate agents and teams that enables them to deliver a best-in-class experience for their clients, manage their business, and win more deals! Our company is part of Zillow Group, which gives us the freedom to focus on the success of our customers and our team.

This role sits in FUB Product organization. We help our customers streamline the complexities of managing their business by building products and features that enable them to prioritize their customer pipeline, engage with customers effectively, manage their communications, and optimize their team’s performance. On this team, you will engage directly with our customers, leverage technology to build delightful experiences, and help us achieve our goals!

About the role

Your primary responsibility will be to build the future of the FUB mobile app and own the overall customer experience. This role entails leading the development of our mobile app strategy. By working closely with other product managers in the CRM field, you will tap into their expertise and insights to create a mobile app experience that seamlessly integrates into our product portfolio and aligns with our Real Estate Team OS strategy.

You Will Get To:

• Own the end-to-end ideation, evaluation, and execution of product development within the Follow Up Boss mobile apps

• Collaborate with product, design, engineering, data science, and marketing to deliver delightful experiences across the mobile apps

• Be the “voice of the customer” representing customer feedback on the app, and synthesize those insights into an actionable app experience strategy

• Deliver impact and results by defining success metrics, analyzing data for insights

• Provide clear direction to your team, handle dependencies, remove roadblocks, and apply effective operating rhythms

• Develop expertise in iOS & Android trends and capabilities, and play a key role in guiding the implementation of these innovations to deliver top-notch experiences for our customers.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $143,200.00 - $228,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 5+ years of proficient ability in a product management role, with a focus on building technology products with agile product development

• Experience with shipping customer-facing mobile features that delight customers and create clear business value

• High skill and enthusiasm for digging into quantitative and qualitative data, developing and testing hypotheses, and seeking the “why” behind data trends

• Ability to clearly define product objectives, estimated impact, and success metrics that align to business strategy and product vision

• Ability to work successfully with cross-functional teams and across multiple product organizations

• Ability to balance strategic priorities, business goals, user needs, technical feasibility, and time to market to define impactful product solutions

• Very strong written communication, with an emphasis on high-quality artifacts (product briefs, strategy documents, leadership-facing presentations)

Nice to have

• Experience with CRMs and data organization tools

• Experience with mobile applications with calendar, appointment, and task management tools

• Experience with agent and team software tools

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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