Senior Product Manager

FURTHER is the leading AI-powered customer acquisition platform for senior care and healthcare organizations. Our digital experience platform and sales automation solutions make it easier for consumers to buy and easier for sales teams to sell, increasing conversion rates and driving incremental revenue for our clients. FURTHER is the only data platform in the industry that connects first-party marketing and sales data, making it easier for client marketing teams to be data-driven. FURTHER works with over 4,500 care communities and delivered $1.5B of revenue to our customers in 2023.

Further is looking for a Product Manager to lead day-to-day product management for Further. In this role you will work directly with the Founders, CTO and customers to prioritize what we build as a company. We have a large and extremely productive engineering team and we are looking for someone to help us maximize our product impact for our customers.

• 5+ years of experience in product management

• Experience working in Vertical SaaS, and balancing immediate needs of customer against long-term roadmaps

• Excellent written communication skills

• Enjoy talking with customers to understand their needs

• Experience in software development or related domains

• Proven ability to solve complex problems and translate technical requirements into business solutions

• Familiarity with tools such as Salesforce, Snowflake, and Postman

• Able to thrive with significant autonomy and responsibility

• Computer Science background or equivalent experience

• Customer acquisition background

• Eye for good design

• Experience working with team in different time zone (Engineering is in Europe)

• Experience doing consumer applications

As a Product Manager at Further, your day will be split into three primary functions:

1. Talking to customers to understand their problems

2. Talking to engineers, team leads, and designers to convert customer problems into optimal solutions

3. Organizing and prioritizing work to maximize product output and impact

In this role, you will be responsible for the entire product development lifecycle, including:

• Talking to customers with curiosity and user empathy

• Coming up with solutions to solve customer issues by collaborating with technical and design teams

• Gathering technical requirements from solutions architects

• Collecting feedback on solutions from all stakeholders

• Maintaining a backlog, creating tickets, and backlog management

• Sprint planning

• Release planning

• Product success management

• Long-term roadmap planning

Using rough estimations, about 30-40% of your day will be spent talking to customers on calls, with the rest of your time dedicated to other responsibilities.

In many ways, this is the most important role at the company, as you will be deciding what we build, directly enabling our future growth.

The starting salary for this role is between $200,000 to $245,000 USD. The provided salary depends on many factors, such as location, work experience and transferable skills, business needs and impact, and market demands.

• Comprehensive benefits package, including health insurance, retirement plans, and more.

• Opportunities for professional development and career advancement.

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

FURTHER is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. FURTHER considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. FURTHER is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.