Senior Product Manager, Onboarding
Remote
Headway’s mission is a big one - to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.
1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to take insurance and scale their practice.
Headway was founded in 2019 – since then, we’ve grown into a diverse, national network of over 30,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series C company with over $225m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, and Health Care Service Corporation.
We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About The Role
We’re looking for a product manager to drive our provider onboarding experience to new heights.
As the product manager supporting onboarding, you'll be responsible for building and maintaining a delightful experience that helps providers get started on Headway. You’ll oversee each step of the onboarding process including: the intake experience, getting providers credentialed with insurance companies, and ultimately taking their first appointment. You will be responsible for helping to develop a strategy for this pod, create a multi-year roadmap, and collaborate with a talented cross-functional team across sales, operations, engineering, design, and data to learn from early experiments and deliver results at scale.
What you’ll do at Headway:
- Craft delightful, data-driven product experiences to ensure our providers can get started on Headway easily & efficiently.
- Evolve & expand the strategy for how we can add value to the provider onboarding experience as we continue to scale our products to new states and improve insurance company coverage.
- Work closely with design, engineering, data, ops and other cross-functional partners to learn quickly and ship quickly.
- Deeply understand and embody the voice of our providers.
You’ll be great for this role if you:
- 1 -> 100+ product experience: You have 5+ years of experience improving and iterating on product experiences that …
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RestrictionsRemote
Benefits/Perks13 paid holidays 16-week parental leave 401(k) Carrot Fertility annual reimbursement and membership Employee Assistance Program Equity Compensation Flexible PTO Meaningful experience Medical, Dental and Vision coverage Parental leave Therapy Reimbursement Training and professional development Work from home stipend
Tasks- Collaborate with cross functional teams
- Oversee onboarding process
Agile methodologies Cross-functional Collaboration Data analysis Data-driven Healthcare Onboarding Operations Product Management Sales Spark Strategy Development User Experience Design
Experience5 years