Senior Product Manager, Member Experience

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

We are looking for a Senior Product Manager to lead critical initiatives in support of expanding the breadth of our member experience. You will lead a product development pod focused on delivering net new capabilities for our growing member base, and will be responsible for developing and executing on the roadmap in partnership with cross-functional partners across the business.

What you’ll be doing:

• Contribute to our mission to eliminate every barrier to mental healthcare for our members
• Work with the leadership team and wider Product org to set strategy within your team’s scope and act as the subject matter expert within that scope for the organization
• Define, own, and socialize a roadmap that balances user & business needs with technical decisions and constraints
• Gather data-driven insights about our users and the market landscape to propose solutions that have a meaningful impact on core metrics for the business
• Develop goals and associated KPIs to understand the impact of your team’s work and iterate on launches, in partnership with Data Science 
• Develop deep relationships with cross-functional partners (design, engineering, data science, operations, sales, marketing) to gain an understanding of the key problems to focus on, and ultimately scope, plan, execute and launch valuable and high-quality experiences across both web and mobile platforms 
• Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders
• Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive 
• Partner closely with Go-to-Market to develop product positioning and …