Senior Product Manager, Checkout

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

By catering to both fans and rightsholders, we’re powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences. Because everyone should expect more from ticketing.

We are looking for an experienced Product Manager to join SeatGeek’s Product team to create the future for a core part of our shopping experience – How fans pay for their tickets on SeatGeek. We want you to develop and execute on a vision, strategy, and roadmap that strengthens SeatGeek’s position as the best ticket buying experience in the minds of fans. A checkout experience that is effortless, trusted and performant. A checkout experience that offers exciting upgrades and extras to fans. A checkout experience that gets fans excited about their new next live event.

SeatGeek is a product-centric organization that prides itself on beating industry competitors through a superior user experience (think: not Ticketmaster). Our product culture is defined by our high quality bar, a “ship early and often” mindset, and a transparent and autonomous environment.

What you’ll do

• Drive a roadmap of small, medium, and large product initiatives, united under a clearly-articulated B2B2C checkout product strategy. You’ll prioritize, define, build, and iterate on features to drive customer and business impact
• Lead product and feature development end-to-end, owning the entire go-to-market strategy to bring new products and features to market and garner adoption from both fans and our client partners
• Partner with engineering, design, and analytics counterparts on planning, execution, delivery, testing, and optimization
• Build and maintain strong relationships with clients and internal stakeholders, developing a firm understanding of their needs, dependencies, and priorities - and translate that into a long-term product roadmap
• Make product decisions backed by quantitative and qualitative data, mixed with an innate sense for what will delight our users, and grounded in the economic viability of the offering
• Provide mentorship to other product team members and contribute to enhancing our product team culture and best practices
• Advocate for and act as an ambassador to the rest of the company for an owned product vertical, communicating work and celebrating wins

What you have

• A proven track record of shipping user-facing products, with 4+ years of relevant product management experience with preference for B2B2C experience on a large-scale marketplace or ecommerce product, ideally with a focus on mobile
• A history of strong leadership of product teams. Alongside your roadmap, you are always pushing to level up and improve the ways of working and culture on your product team
• Demonstrated experience in both iterative, experiment driven approaches and making bigger bets to achieve impact on business and customer outcomes
• Curious about the technology that powers the products you work on, balanced by a keen eye for what a great user experience looks like
• A deep understanding of data. You are equally at home diving into analytics tools and collaborating with analysts to get the insights you need to make decisions
• Demonstrated experience managing complex and cross-functional initiatives including planning, execution, and delivery
• Strong decision making skills with a balanced view of data, domain expertise, and gut instinct

Our stack

• Product Roadmapping: ProductBoard
• Task Management: Jira
• Experimentation: Optimizely
• Dashboarding: Mixpanel, Looker, & Hex 
• Code versioning: Gitlab
• Event Stream: mParticle
• Primary FE Languages: React (web), Kotlin (android), Swift (iOS)
• Scheduling/Orchestration: Airflow
• ETL: Fivetran, Python and dbt
• Data Warehouse: Redshift

Perks

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Up to $25k towards family building services
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $130,000-$180,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

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