Senior Product Manager

Loyal is an organization centered on experience and building a platform that allows consumers to make meaningful decisions when it comes to healthcare. We deeply understand providers, locations, services, appointments, business rules, and moreover, we understand patients -- who they are, the preferred method of communication, upcoming appointments, lapsed appointments, outstanding bills, health risks, and more. With this intelligence, our platform fuels highly relevant and personalized experiences across all mediums (website, email, voice…) allowing patients to get healthy, stay healthy, and have a better relationship with the health care provider.

**This is a remote role**

Job Summary 

We are seeking a visionary and experienced Senior Product Manager to lead our suite of innovative healthcare products that are transforming patient access to care. This role is pivotal in driving the development, enhancement, and success of our SaaS solutions designed to streamline healthcare experiences for patients and providers alike.

As the Senior Product Manager, you will be responsible for the end-to-end product lifecycle, from ideation through launch and beyond. You will collaborate closely with cross-functional teams including engineering, product design, marketing, and sales to ensure our products meet market demands and exceed user expectations. Your strategic mindset, understanding of go-to-market enablement, and seasoned product management expertise will be key to delivering solutions that significantly improve access to healthcare.

You will

• Lead the product strategy, roadmap, and overall prioritization for the product suite 
• Ensure the creation, implementation, and communication of a strategy designed to grow the product suite and oversee daily execution to achieve it.
• Own Voice-of-Customer (VOC) collection and experimentation to unlock unique insights that drive product differentiation.
• Serve as a key player in the product triad of product manager, product designer, and tech lead to scope, shape, and deliver value to market.
• Lead hybrid (onshore/offshore) development team in an Agile environment through appropriate use of ceremonies and artifacts.
• Conduct market research and gather customer feedback to identify unmet needs and opportunities for innovation.
• Monitor product performance, analyze key metrics, and implement data-informed improvements.
• Manage stakeholder expectations and communicate product vision, progress, and outcomes effectively.
• Stay abreast of industry trends, competitive landscape, and regulatory changes in healthcare.
• Lead business case creation and be accountable for meeting product suite revenue and retention goals.
• Drive go-to-market product positioning through product marketing content and sales enablement activity. 

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