Senior Product Director: Employee (App-First) & Merchant Products

Senior Product Director: Employee (App-First) & Merchant Products

Application Deadline: 31 January 2025

Department: Product Management

Employment Type: Full Time

Location: Europe & UK

Reporting To: Chief Product Officer

Compensation: £145,000 - £160,000 / year

Description

Reward Gateway, together with Edenred, is a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
With our shared missions of ‘Making the World a Better Place to Work' and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger, and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
Due to business growth, an opportunity has been created for an experienced Senior Product Director. In this role, you will play a pivotal leadership role in shaping and executing the product strategy for our Employee Products - with a critical emphasis on app-first solutions - and our Merchant Products. You will oversee the Employee (App-first) and Merchant Product cluster, focusing on delivering exceptional experiences across both web and mobile platforms for employees and innovative solutions for our merchant partners.
You will collaborate closely with cross-functional teams, including Engineering, Design, Marketing, Sales, and Client Success, to drive product innovation and ensure alignment with our business objectives. Your leadership will be instrumental in advancing our mission to make the world a better place to work by enhancing employee engagement through cutting-edge, app-centric solutions.

Responsibilities and Core Duties:

Strategic Leadership:

• Develop and execute the product vision and strategy for Employee Products (app and web)with an app-first focus and for Merchant Products.
• Align product roadmaps with company objectives, ensuring a cohesive approach across clusters.
• Identify and pursue new opportunities for growth and innovation within these product domains.

Organisational Development:

• Lead, mentor, and develop Directors of Product and their teams within the Employee and Merchant Product clusters. 
• Foster a culture of continuous learning, collaboration, and high performance.
• Encourage teams to prioritise app development while maintaining excellence in web products.

App-First Focus:

• Champion the development of app-first Employee Products, ensuring our mobile solutions deliver outstanding user experiences.
• Stay abreast of the latest trends in mobile technology and user experience to drive innovation and maintain a competitive edge.
• Ensure seamless integration between app and web platforms to provide a consistent user experience.

Cross-functional Collaboration:

• Establish and promote cross-functional collaboration processes with Engineering, Design, Marketing, Sales, and other departments.
• Manage expectations with stakeholders at all levels, including executive leadership, clients, and partners.

Market and User Insight:

• Drive a market-focused culture by informing teams about market trends, customer needs, and the competitive landscape.
• Oversee the development of comprehensive research programs and utilise insights to guide product strategy.

Business Outcome Management:

• Own the economic outcomes for the Employee Products (app and web) and Merchant Products, driving revenue growth and profitability.
• Use data-driven insights to make informed decisions that positively impact key business metrics.
• Identify opportunities to increase app adoption and engagement among users.

Process and Performance Optimisation:

• Implement and refine processes for continuous delivery, measurement, and learning within your product clusters.
• Encourage the adoption of best practices in product development, agile methodologies, and app development lifecycle.

Stakeholder Management:

• Communicate effectively with executive leadership, providing updates on product progress, risks, and opportunities.
• Build strong relationships with key stakeholders, including clients and merchant partners.
• Advocate for the importance of app-first strategies within the organisation.

Experience and Key Skills:

Core experience

• 10+ years of experience in product management, with at least 5 years in a senior leadership role overseeing multiple product teams or clusters.
• Proven track record of driving significant business growth through strategic product leadership.
• Experience collaborating with executive leadership to shape company strategy.

Specialisation

• 4+ years of experience in successfully launching and scaling consumer-grade, highly rated (4.5+), highly downloaded (5+ million downloads) app products alongside web platforms
• 2+ years of experience managing complex product portfolios in both B2C (Employee Products) and B2B (Merchant Products) contexts.

Specialised Product Expertise:

• Deep understanding of mobile platforms, app development, and web technologies.
• Familiarity with the challenges and opportunities unique to app-first product strategies.
• Ability to balance resources and priorities between app and web product development.

Leadership Skills:

• Exceptional people management abilities, with experience leading and developing high-performing teams.
• Strong mentorship skills with a focus on developing future product leaders.
• Ability to inspire and motivate teams toward a shared vision and common goals, especially in-app innovation.

Strategic Thinking:

• Expertise in market research, user insights, and business strategy at an organisational level.
• Ability to anticipate market trends and steer the organisation toward new opportunities.
• Deep understanding of mobile and related cutting-edge technology trends, that can transform businesses against competitors

Analytical Skills:

• Advanced proficiency in data analysis - particularly in-app engagement metrics -to drive decision-making and measure product success,
• Ability to oversee complex research programs and synthesise insights into strategic initiatives.

Communication Skills:

• Exceptional communication and storytelling skills, capable of influencing stakeholders at all levels.
• Experience in presenting to executive leadership, boards, and external partners.

Entrepreneurial Spirit:

• Innovative thinker with a track record of driving change and fostering a culture of innovation.
• Ability to navigate ambiguity and lead the organisation through transformation.

Interview Process

• 45-minute online interview with the Senior Talent Partner
• Online interview with the Engineering Director and Product Operations Director or Head of Product Design
• Assessment task
• Final interview with the Chief Technology Officer and Chief Product Officer

At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you.We want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.  Find out more about our approach to benefits, equality, talent, technology, and empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

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