Senior Product Designer, Member Growth

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

Spring Health is looking for a Senior Product Designer to join our Member Growth team. Reporting to the Design Manager of Member Growth, you will leverage the end-to-end product design process to increase the number of people who utilize their Spring benefits, find the right care, and improve on Spring’s member platform. You will co-lead your pod, partnering with PMs, Engineering, Data Science, and Marketing to execute Spring’s product strategy through experiments and other investments to remove mental health barriers worldwide. 

What you’ll be doing:

• Work with your pod to identify and understand why enrolled members drop off before booking care.
• Hone in on the most important and impactful problems to solve and how to solve them.
• Design solutions to test hypotheses and gain signals for further improvements.
• Ship high quality work that improves the member browsing and booking experience.
• Partner with design, product, engineering, data science, and marketing to create meaningful and measurable impacts on key areas of Spring’s member funnel. 
• Help everyone across the organization understand design decisions and progress through high quality documentation and guidance.
• Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health.

What success looks like in this role:

• Impact on product and business metrics: Increase the conversion rate of users through key areas of Spring’s member funnel.
• Impact on design metrics: Maintain or increase the Member Experience’s high system usability scale (SUS).

What …