Senior Product Designer, Engage

Senior Product Designer, Engage

Department: Product

Employment Type: Full Time

Location: Remote (Canada)

Reporting To: Jason Miller

Compensation: $126,064 - $138,468 / year

Description

We’re hiring a Senior Product Designer to join our Engage team!
As a Senior Product Designer on the Engage team, you’ll design world-class user experiences for transit agencies who use Spare to manage processes like paratransit eligibility, complaints, and other municipal services.
This role follows a hybrid schedule. We require team members to be in the office on Mondays, Wednesdays, and Fridays, with the option to work remotely on Tuesdays and Thursdays. Our office is located in downtown Vancouver, and we believe this balance fosters strong collaboration while supporting flexibility.

About the Role ✨

You will…
Create fantastic user experiences:

• Improve life for transit agencies and their riders by adding new features and improving existing functionality.
• Spend time with users in person and remotely, understanding their needs, wants, and mental models.
• Advocate for user experience, usability, and accessibility.
• Maximize clarity and simplicity within a complex, configurable product. Be a good steward of our platform and ensure that it remains a strong foundation for Spare’s future.

Collaborate with a great team:

• Work closely with the software developers and product manager on the Engage team to strategize, make product decisions, and plan work.
• Collaborate with the Design team to provide feedback and improve our systems, guidelines, and processes for product and communications work.
• As part of the Product team, contribute to overall product strategy and reflect on the principles of creating great products at Spare.
• Collaborate with all teams at Spare to consistently deliver high-quality products for our current and future customers.

About You ✨

You have…

• End to end product design experience: You’ve successfully taken complex designs from research to concepting to implementation many times. You’ve probably got at least 5 years of product design experience, maybe more. 
• Web app knowledge: In-depth knowledge of modern web UI patterns, best practices, and tradeoffs. Hopefully you can show us some of the cool stuff you’ve worked on.
• Comfort leading user research for your projects: You have the ability to build rapport and elicit information from users, put yourself in their shoes, and translate what you’ve heard into designs that fit their needs.
• Web accessibility knowledge: Experience designing to WCAG accessibility standards. You can use a screenreader and make recommendations about what to change to improve the experience.
• An understanding of how web products are made: You don’t need to write code, but it helps to understand what’s under the hood of the UI.
• An eye for detail: You can pick out the tiniest inconsistencies in your own and others’ design work.
• Passion for what you do: User-centered design is something that you can talk about all day, and providing accessible transit around the world excites you.
• A whole-product mindset: Experience working with smaller teams, wearing multiple hats, and taking a leading role in pushing an entire product forward.
• Excellent written and verbal communication skills.

Nice to Have:

• An interest in transit, mobility, or govtech.
• Previous experience in the mobility or transit industry, or in designing for highly configurable B2B SaaS products.
• Ability to write HTML and CSS.

Experience working on products built with React or similar technologies.



Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting.
At Spare, we are committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you don't believe you meet every single qualification outlined. We also do our best to respond to all applications we receive.
Benefits

• Purposeful work: Be a part of a mission-driven company that is solving real-world problems and improving the lives of people around the world.
• Growth Opportunities: Spare is growing fast and there is uncapped potential for rapid advancement of motivated high performers on our team! 🚀
• Market-competitive pay: We benchmark roles annually to attract and retain top talent. For Growth roles, we also offer a competitive commission/bonus structure that rewards strong performance. 
• Stock options: Enjoy the feeling of ownership. All Spartians are provided stock options, so you can share in the growth and success of Spare!
• In-office collaboration: If you're in Metro Vancouver, you have the option to work out of our HQ located downtown. If you're located elsewhere, you'll have access to CA$200/month to spend on a coworking membership to work together with team members in your city.
• Home office allowance: We recognize the importance of a productive home office setup to help you do your best work, which is why we provide a CA$1,000 home office allowance.
• Team offsites & socials: We love the flexibility of remote work, and we also value the importance of in-person connection. Each team has an annual budget for travel and accommodations to get together for a team offsite or hackathon. Plus you have access to a CA$50 monthly budget to socialize with other Spartians in your city - go out for a meal or hit up a karaoke spot!
• Health insurance: We offer a fully-paid health insurance package for you and your dependents that includes prescription drug, paramedical, mental health, dental, life insurance, travel insurance, and Employee Assistance Program.
• Lifestyle Spending Account: We offer CA$500 per year Lifestyle Spending Account (taxable benefit), which you can use to get reimbursed for a variety of expenses including education, wellness, transportation, and childcare/pet care.
• Paid time off: Along with your three weeks of annual vacation, we offer unlimited sick days and have company-wide shut-down days to help you rest and recharge.

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