Senior Practice Operations Analyst, Knowledge Management

About the team

Zillow, the top real estate website in the U.S., is building an on-demand real estate experience. Whether selling, buying, renting or financing, customers can turn to Zillow to find and get into their next home with speed, certainty and ease.

About the role

We are seeking a highly skilled Senior Practice Operations Analyst to join our team. As a Senior Practice Operations Analyst, you will play a vital role in supporting various operational technologies and programs within our Legal & Compliance organization including but not limited to knowledge, document, and contract management. As a Senior Practice Operations Analyst, you will work side-by-side with our Practice Operations team members to help support processes and practices that improve the day-to-day efficiency and effectiveness of Legal & Compliance. In this generalist role, you may support projects and initiatives across the full range of subject matters supported by the Practice Operations team. You must be adaptable and proactive in identifying areas of need and generating action plans. 

Responsibilities: 

• Design a knowledge management collaboration strategy with partner teams and key stakeholders.

• Implements common guardrails for knowledge management content governance and recommends new features and user experience enhancements.

• Maintain a unified department strategy that marries traditional best practices and new technologies (including artificial intelligence) to create consistency, enable better ongoing data hygiene and curation, and make it easier to find and leverage knowledge resources.

• Creating and maintaining a repository of outside counsel advice, legal precedents, research materials, and case law to support legal decision-making and strategy development.

• Provide experienced guidance and support for inquiries related to knowledge, document, and contract management and related inquiries.

• Collaborate with colleagues in the legal & compliance organization to develop and implement knowledge, document, and contract management workflows.

• Organize and maintain knowledge repositories, ensuring information is up-to-date and easily accessible.

• Identifies processes and practices to improve the day-to-day efficiency and effectiveness of the Legal & Compliance team.

• Provide training and support to colleagues on legal & compliance knowledge management and contract operations tools and best practices.

• Owns well defined initiatives of increased complexity.

• Challenges traditional approaches and uses creativity to generate new ideas.

• Support projects and initiatives across the full range of subject matters supported by the Practice Operations team.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $87,000.00 - $139,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

If you are a motivated and detail-oriented professional with a passion for operations and a desire to contribute to the success of our organization, we encourage you to apply for the Senior Practice Operations Analyst role. Join our team and be a part of shaping the future of our practice operations program. 

 

Skills and Qualifications:
 

• At Least 5 years of experience in a similar role or in a legal operations environment is preferred.

• Strong analytical and problem-solving skills.

• Communicates effectively with organization members, cross functional partners, and external parties around increasingly complex issues.

• Plans and executes work assignments by setting and managing goals independently. 

• Demonstrates strong prioritization, organization and time management skills.

• Takes initiative and can manage additional workload to complete unanticipated or ad hoc tasks as necessary.

• Proficiency in using relevant software and tools for legal & compliance knowledge, document, and contract management.

• Able to act as administrator of deployed technology/systems.

• Ability to work independently and as part of a team in a fast-paced and dynamic environment.

• Bachelor's degree in a relevant field such as Business Administration, Legal Studies, or a related discipline.

 

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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