Senior Performance Programs Manager

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

What’s the role?

The primary focus of the Senior Performance Programs Manager is to drive Etsy's recurring performance programs, which includes: promotions, annual performance reviews, feedback, development check-ins, and talent planning. The role's focus is twofold: Coordinating smooth execution across key functions within the People team, as well as supporting development of new initiatives that enhance Etsy’s performance and talent offerings. This role requires a blend of strategic thinking, project management expertise, and strong interpersonal skills; it offers the opportunity to make a meaningful impact on our employees' sense of career advancement and achievement while at Etsy.

This is a full-time position reporting to the Senior Manager, Performance & Learning. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

For this role, we are considering candidates based in the United States. Depending on where you are located in the United States, your work mode will be Local Hybrid, Regional Hybrid or Remote. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our  work modes and workplace safety policies here.

What’s this team like at Etsy?

• We are a small team, distributed across multiple time zones, who partner regularly with HRBPs, Employee Relations, Learning, DEI, People Systems, People Analytics, Compensation, and People Communications.

• We are adaptive individuals who take work from ideation to execution swiftly and with strong collaboration and communication skills.

• We link arms in our deep care of purposeful, easeful and equitable employee experiences

What does the day-to-day look like?

• Driving ongoing performance programs including annual review, development check-ins, Feedback Pulls, 30/60/90 check-ins, talent planning at scale.

• Overseeing and evolving our performance and growth frameworks including expectations per level, rating scales etc.

• Developing and driving project plans through collaborating effectively across teams to define strategy, goals, and commitment to timelines and deliverables. 

• Proactively identifying important gaps or risks to meeting the strategic program goals and creating strategies/solutions.

• Optimizing collaboration between teams to support effective information sharing, execution and decision making workflows. 

• Developing materials that foster a strong understanding of and easeful participation in programs for all end users, both internal team and employees. 

• Collecting and translating business requirements to technical requirements for People Systems teams to design solutions for performance programs.

• Producing accurate and timely reporting of the program’s status throughout its life cycle and driving effective communication to stakeholders regarding program progress, flags and decisions to different audiences.

• Monitor and assess the impact of the talent programs on offer and use insights to propose improvements that enhance their clarity, efficiency, and enablement of Admins’ equal access to opportunity 

• Ideating and building upon new and existing programs to enhance Etsy’s performance and talent management offerings and support organizational goals and be best in class. 

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 5+ years of relevant work experience in project/program management in the HR space (with at least 2 working on similar performance/talent management programs) 

• Excellent interpersonal skills, both oral and written required. Communication is confident, professional, polished and also warm.

• Stakeholder management skills, especially with stakeholders composed of both technical and non-technical members.

• Adept at balancing the near-term detailed view (how and when) with the broader long-term view (why and what), and equally interested in both.

• Ability to prioritize and drive multiple concurrent projects to success.

• Ability to maintain order in times of ambiguity and changing priorities.

• Familiarity and comfort using Google Suite, Slack, performance management software (such as Workday) and project management software (such as Monday.com).

• Consistent track record of using systems thinking to create new processes or improve existing ones to help teams focus and minimize waste. 

• Sense of strong accountability and ownership over work 

• Bonus if you have experience writing employee facing communications, developing learning materials, or telling a compelling story using slides. 

• A trust in and commitment to Etsy's vision, mission and values.

Additional Information

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.