Senior People Operations Manager

Working at Voyc – Summary

At Voyc, our mission is to rebuild trust in financial services, where 68% of customers lack confidence in their providers.

Financial services companies face strict compliance requirements, with regulators demanding proof of fair treatment for customers. Traditionally, businesses spend $21 billion annually on quality assurance assessors who manually review only 1-2% of customer calls—leaving most interactions unchecked.

Voyc solves this with AI-powered call monitoring software that:
✅ Analyzes 100% of calls
✅ Reduces call review time by 30%
✅ Ensures 99% regulatory compliance

By scoring calls, identifying risks, and triggering alerts, Voyc empowers compliance teams to proactively address issues, train agents, and provide proof of compliance.

We’re growing 3x per year in the UK, supporting 80+ financial services companies, and monitoring 100+ calls per minute. As we scale, we’re looking for passionate individuals to help shape the future of AI-driven compliance monitoring.

People Management / Talent Development:

• Partner with team leads to support employee growth, retention, and engagement.
• Build and implement strategies to foster a strong, inclusive company culture.
• Act as a trusted advisor to employees and leadership on people-related topics.

Performance Management:

• Develop and manage performance review processes to drive individual and team excellence.
• Establish feedback systems to ensure alignment with company goals and employee development.
• Guide managers on employee performance improvement plans, where necessary.

Talent Acquisition:

• Lead end-to-end hiring processes, from posting roles to onboarding new hires.
• Work with hiring managers to define job roles, craft job descriptions, and create hiring pipelines.
• Utilise tools like Workable to identify, engage, and secure top talent globally.

Compensation & Benefits:

• Manage salary benchmarking, review cycles, and ensure equity across roles and locations.
• Oversee payroll and benefits administration using tools like Deel.
• Regularly review and improve Voyc’s employee benefits package to attract and retain talent.

Contracts & Compliance:

• Draft, review, and manage employment contracts for full-time and freelance team members across multiple jurisdictions.
• Ensure compliance with local labour laws and regulations in all markets where we operate.
• Oversee the documentation of employee policies and procedures.

Policies & Documentation:

• Establish and maintain HR policies, ensuring alignment with company values and legal requirements.
• Manage our company handbook and centralise documentation using Notion.
• Develop scalable processes for onboarding, offboarding, and internal role changes.

Operational Tools & Systems:

• Own and optimise people operations software like Notion, Deel, and Workable to ensure efficiency.
• Regularly evaluate tools and systems to improve workflow and automate manual processes.

Requirements

Who You Are

• Experience: You have 4+ years of experience in People Operations, HR, or a similar role, ideally in a high-growth SaaS or startup environment.
• Strategic & Tactical: You can craft people strategies while rolling up your sleeves to implement them.
• Tech-Savvy: You’re comfortable using tools like Notion, Deel, and Workable (or similar).
• Problem Solver: You excel at identifying challenges and finding effective, scalable solutions.
• Empathetic & Approachable: You care deeply about people and are a natural at building trust and relationships.

Organised: You manage multiple priorities and deadlines effortlessly.

Success Metrics for This Role:

As the People Operations Manager, success will be measured by the following key performance indicators:

• Employee Engagement & Retention: Maintain high engagement and retention rates through effective talent development initiatives.
• Performance Management: Ensure 100% completion of performance reviews and continuous improvement in team performance.
• Talent Acquisition Efficiency: Achieve optimal time-to-hire, quality of hire, and offer acceptance rates.
• Compensation & Compliance: Maintain 100% accuracy in payroll, contracts, and compliance with labour laws.
• Operational Excellence: Drive adoption and utilisation of tools like Notion, Deel, and Workable to improve efficiency and automation.
• Cultural Impact: Improve employee satisfaction, onboarding experience, and eNPS scores

Benefits

In addition to gaining valuable experience and expanding your skills while building trust in financial services, working at Voyc offers:

• Base salary:  R540 000 - R720 000 per year
• Option to participate in our share options program
• A supportive, growth-oriented team culture that aligns with your personal goals
• Flexible working hours
• Innovative leave policies
• Company-sponsored lunches, travel, and learning opportunities, including an annual offsite event in Cape Town and Travel to the Netherlands
• An inclusive and representative workplace

More Perks here