Senior Partner Success Manager (Viator)

About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

Viator is the world’s largest experiences marketplace with a mission to bring more exceptional experiences to more travelers, more often. You will be part of an exciting and fast growing business unit that works with some of the world’s leading travel brands.

We are seeking a talented Senior Partner Success Manager (PSM) to support our strategic partners in North America, focusing on maximizing the value of these partnerships through revenue growth and data-driven strategies.

The ideal candidate will have a strong business background, C-level communication skills, and ideally, a deep understanding of the experiences landscape. A proven track record in account growth and strategic thinking, along with the ability to influence clients through tailored recommendations, is essential. Strong analytical skills and business acumen are required.

The job requires the candidate to excel in the following areas:

• Partner Relationship Management: Act as the main contact for large global partners, ensuring satisfaction and retention
   
• Data-Driven Strategy: Use data to shape decisions that boost partner performance and revenue.
   
• Demand Analysis: Anticipate the demand needs of large e-commerce and travel platforms to identify growth.
   
• Executive Engagement: Collaborate closely with client executives to influence strategies that drive growth.
   
• Strategic Account Planning: Organize and implement strategic account planning processes to engage senior client levels, identifying opportunities and challenges.
   
• Market Knowledge: Stay informed about travel industry market trends, developments, and the competitive landscape to develop growth strategies with partners.
   

Preferred Qualifications

• 5+ years of experience, and ideally 3+ years experience with some combination of APIs, affiliate technologies, travel experiences (supply) and managing tours and activities distribution with global travel platforms
• Demonstrated ability to influence a large, cross-functional global team (e.g. product, sales, strategy, marketing)
• Proven ability to work closely with executives to present strategic vision and negotiate effectively on behalf of the company
• Ability to …